Mark Twain’s words of wisdom help guide me in my business, says Sharon Fleming,director of Thompson Travel
Thomas Cook’s plan to charge raises a host of questions, says Gemma Antrobus, chairman Aito Specialist Travel Agents
Most of us would agree that family holidays produce some of our most treasured memories
Phil Nuttall, managing director of award winning travel agency The Travel Village Group, asks whether expecting travel agents to be experts on everything is asking too much of them
There is little doubt about the biggest travel story at the start of this week.
It pays to keep a close eye on the performance of sterling, says Liam Hodge, head of insight for First Rate Exchange Services
Understand changing consumer priorities to drive higher productivity, growth and profit, says Jo Causon, chief executive of The Institute of Customer Service
Collective responses, whether to waste or regulation, will benefit us all in the long run, says Kane Pirie, managing director of Vivid Travel
Many people are unaware of the damage caused, says Vicki Brown, Responsible Travel
Demonstrate old-fashioned virtues and you’ll earn consumers’ trust, says Giles Hawke, chief executive of Cosmos and Avalon Waterways, and chairman of Atas
Life is full of incredible highs and lows, and never was that more true than during this past week.
Consumers don’t need to pay more or suffer a compromised experience, says Edward Chandler, chief commercial and partnerships officer, eNett International
As issues like Brexit dominate the agenda in 2018, travel firms will have to work harder to retain talented staff who put customers first, says Jo Causon of The Institute of Customer Service
Investment and imagination is transforming the sector, says Andy Harmer, SVP membership and director of Clia UK and Ireland
I saw a good friend over Christmas, who wanted my advice on booking her first-ever family cruise
It’s no coincidence that a probe by Which? into how holiday firms promote sales went public this week – just as the travel peaks campaigns got under way.