ABTA’s practical one-day event focuses on the crucial issue of attracting, nurturing and retaining future talent in the travel industry.
Use the day to discuss employability and career opportunities going forward, compare expectations from both industry employers and graduates. Gain an overview of the main issues facing the travel industry now and in the future. Grant Thornton, 30 Finsbury Square, London, EC2A 1AG
ABTA’s core-skills workshop is aimed at travel industry professionals who require a basic understanding of travel law.
This practical one-day seminar provides a comprehensive, introductory-level overview of key legal issues, including contracting in light of the new regulations, GDPR, claims handling, compensation and delay. ABTA Ltd, 30 Park Street, London, SE1 9EQ
ABTA’s Complaints Handling Workshop is ideal for those who handle or receive complaints on a regular basis and want a wider awareness and understanding of the complaint handling process.
This core skills workshop will give you the crucial skills to help you deal with complaints effectively, including written and verbal complaint handling techniques.
Hear best practice for responding to complaints across a variety of channels. Gain insight into ABTA’s Code of Conduct, Alternative Dispute Resolutions (ADR) and arbitration. Benefit from group work, practical exercises, workshops and presentations. Take away your complaints handling workbook and share key learnings with colleagues. ABTA Ltd, 30 Park Street, London, SE1 9EQ
ABTA's Communicating FCO and other Travel Advice to Customers
Jul 11th 2018 - Jul 11th 2018
It is vital that travel organisations have a procedure in place to receive travel advice and to communicate this advice to customers. This one-day event will look at the best ways of informing customers about the advice pre and post-booking as well as what to do if the advice changes whilst customers are in resort.
Delegates will create a toolkit for communicating travel advice to customers. The event will also highlight the importance of having a procedure in place for considerations outside of FCO travel advice, such as building regulations and strikes.
Attend to gain an understanding of how you can talk about travel advice and hear examples of organisations that do this effectively. This event aims to raise awareness of the different elements within travel advice. Delegates will hear about ABTA’s role in working with the Foreign and Commonwealth Office as well as how ABTA builds and gets evidence for its operational bulletins. Kennedys, 3rd Floor, Churchgate House, 56 Oxford Street, Manchester, M1 6EU
We are proud to announce our second spotlight event, showcasing the finest high-end Argentinian product. The suppliers attending are only the best companies in luxury travel in Argentina; these include; hotels, boutique hotels, DMC's and destinations. The buyers attending are from over the world.
Connections Luxury has shaped the way in which business is conducted around the world. We provide senior travel buyers and suppliers with targeted, experience led 1 to 1 networking opportunities. Available only to global, senior, handpicked buyers and suppliers to create memorable exchanges which lead to long lasting business relationships. We are proud to announce our fourth destination spotlight event introducing global luxury leisure buyers to the finest product Argentinian has to offer. Palacio Duhau Park Hyatt Buenos Aires, Argentina
Exhibition and award-winning conference that has grown to become one of the largest and most established aviation/travel shows in the world today.
The 2018 Festival will be in its 15th year and it continues to grow and attract a large audience of airlines, airports and travel technology companies from around the world. CEOs from easyJet, Emirates, JetBlue, Avianca, Eurowings, Wow Air and many more are joining the Festival in 2018.
The conference and exhibition will host over 3000 attendees, 250 speakers and 150 exhibition booths. Over 120 different global airlines are represented every year at this event. Business Design Centre, Islington, London
Russia’s leading travel and tourism event, which combines Exhibition and International Tourism Forum
Annually event in Moscow is the perfect start for the upcoming winter season on the Russian inbound and outbound market. Moscow, Russia
PTM offers delegates a new host destination each year, showcasing the diversity of destinations across the Asia Pacific while bringing together a new set of buyers and sellers to every Mart. Mahsuri International Exhibition Centre (MIEC), Langkawi, Malaysia
The Digital Travel Marketing Conference – Future Trends & Technologies
Sep 13th 2018 - Sep 13th 2018
27 senior speakers including Kuoni, Tui Group, Virgin Trains, Hotels.com. icelolly.com, Secret Escapes and more as they take to the stage at The Digital Travel marketing Conference – Future Trends & Technologies (13th September, London). Discover how to win travel customers with tech-savvy, on-trend, conversion-boosting social media and digital travel marketing. London
We are proud to announce our first spotlight event co-organised with Switzerland Tourism showcasing the finest high end Swiss product. The suppliers attending are only the best companies in luxury travel in Switzerland; these include; hotels, boutique hotels, DMC's and destinations. The buyers attending are from over the world.
Connections Luxury has shaped the way in which business is conducted around the world. We provide senior travel buyers and suppliers with targeted, experience 1 to 1 networking opportunities. Available only to global, senior, handpicked buyers and suppliers to create memorable exchanges which lead to long lasting business relationships. We are proud to announce our first destination spotlight event introducing global luxury leisure buyers to the finest product Swiss has to offer. Gstaad Palace, Switzerland
Attracting over 2,000 of the cruise industry’s most passionate and talented individuals, there’s no telling what two days at Seatrade Cruise Med could bring to your business.
Featuring a showcase exhibition; must-attend conference agenda and unrivaled networking programme, Seatrade Cruise Med is a must-attend event for anyone involved in the Mediterranean's cruise tourism industry. Lisbon, Portugal
Many travel organisations use basic social media but how can you use it more effectively to set yourself apart from your competitors?
ABTA’s advanced level social media seminar is for those who have completed our Social Media in Travel course, or those who have a good understanding of social media platforms.
A number of social channels will be covered in-depth with a strong focus on Twitter, LinkedIn and Instagram. Hear industry examples on how these channels are used and how to make them work for you.
You will learn the importance of having a social media strategy for your customers and your employees. There will be discussion on how valuable social influencers can be to your brand and you will learn how to choose the right influencer to connect with your target audience. Central London
Exclusively for frontline agents, the roadshows provide an opportunity to network with each supplier, gaining product knowledge and answering key questions for the prize draw - fantastic prizes to be won! Manchester Parsonage Green Revolution
Exclusively for frontline agents, the roadshows provide an opportunity to network with each supplier, gaining product knowledge and answering key questions for the prize draw - fantastic prizes to be won! Birmingham Revolution
Registrations are now open for the Catalan Tourist Board’s biennial trade event, Buy Catalunya. The event combines a B2B workshop with a mega fam trip, showcasing the wealth of product on offer across the region. The event will bring together over 150 agents and operators from 38 international markets, who will meet with more than 200 Catalan tourism businesses. The workshop is one of the biggest B2B events organised by a regional tourist board in Europe and gives attendees the opportunity to meet with a wide variety of Catalan tourism companies. To mark 2018 as Catalonia’s Year of Cultural Tourism, this year’s event will shine a light on the region’s famous cultural product. Focus will be on the range of world-leading cultural stories, events, traditions and attractions across the region – from ancient Roman remains to Surrealist and Art Nouveau architecture, UNESCO world heritage sites to its dynamic modern art scene. The event will also highlight the diversity of holidays on offer for all audiences across core product themes. The workshop is followed by a mega fam trip where attendees will be given seven different three-day itineraries to choose from. The routes are based on a series of new routes specially created by the Catalan Tourist Board for 2018 and designed to showcase the cultural wealth, heritage and landscapes across the region, as well as the famous Catalan gastronomy and wines. Tarragona, Catalonia
Exclusively for frontline agents, the roadshows provide an opportunity to network with each supplier, gaining product knowledge and answering key questions for the prize draw - fantastic prizes to be won! Bristol Revolution
ABTA’s second annual Group Travel and Escorted Tours Conferences will focus on how to market, sell and deliver holidays and tours to groups. This year the conference will highlight key trends such as the growing demand for experiential and adventure travel, multi-generational travel, themed, special interest and educational travel and female-only tours. Central London
ABTA's Business Travel Risk Management Seminar: Protecting Your Travelling Employees
Oct 3rd 2018 - Oct 3rd 2018
ABTA’s one day seminar will bring together corporate travel managers, Travel Management Companies (TMCs) and experts in travel security and risk. Whether you are a small or large company, a TMC or a supplier, attend to learn how to put a travel risk plan in place, and how to take it to the next level. Identify, assess and mitigate the risks facing travelling employees and integrate your plan throughout the whole organisation. Central London
The Israel Ministry of Tourism, the Jerusalem Development Authority and The Israel Incoming Tour Operators Association joined forces to initiate the International Tourism Security Summit (ITSS) to be held on October 7-9, 2018 in Jerusalem.
ITSS is a wide platform for major decision-makers in tourism and destination marketing, in which knowledge and experience will be shared, ideas will be exchanged and mutual learning will occur so that each attendee will gain a ready to use toolkit to be taken back home and implemented.
This pioneering summit looks at the intersections of tourism with security and crises, with regards to crisis management, crisis communication, destination image management and recovery marketing. The summit is a meeting place for any travel and tourism decision maker, marketer, operator and security professional that may be affected by a crisis or a security event. Inbal Jerusalem Hotel, 3 Ze'ev Jabotinsky Street, Jerusalem, 92145, Israel
The UK travel industry’s flagship event; providing inspiration to delegates through an outstanding programme of thought-provoking content, to challenge the way they think and approach their business. The Convention also provides time for delegates to network with peers and experts working with the industry, helping them to develop a successful and sustainable travel business. Seville, Spain
Connections Adventure is the global networking event series exclusively for experts in Luxury travel adventure experiences.
We bring together a handpicked group of delegates to learn from our up-to-the-minute educational content about high-end adventure travel, to discuss about the trends and challenges facing the market place with their peers, and to do business in an environment that leads to longer-lasting business relationships. Intercontinental Ljubljana, Slovenia
After the success of our first claims handling seminar, we are taking the event to Manchester in October. This one-day seminar will deliver practical guidance to help travel industry professionals gain a wider understanding of how to manage the claims they receive.
The event will cover three types of litigation: breach of contract, accident on holiday and illness on holiday claims. Delegates will have the opportunity to take part in three different practical exercises, as well as hearing advice on their legal obligations from expert speakers. Central Manchester
Exclusively for frontline agents, the roadshows provide an opportunity to network with each supplier, gaining product knowledge and answering key questions for the prize draw - fantastic prizes to be won! Liverpool Revolution
Exclusively for frontline agents, the roadshows provide an opportunity to network with each supplier, gaining product knowledge and answering key questions for the prize draw - fantastic prizes to be won! Leeds Revolucion de Cuba
Exclusively for frontline agents, the roadshows provide an opportunity to network with each supplier, gaining product knowledge and answering key questions for the prize draw - fantastic prizes to be won! Newcastle Yates