Thomas Cook has followed Thomson in cancelling its holidays to Tunisia for summer 2016.
The operator said in a statement that it has cancelled bookings to the north African country up to and including October 31 as there has been no change to the Foreign & Commonwealth Office advice with regards to travel.
Thomson last week announced the cancellation of all holidays to Tunisia for summer 2016 and is offering refunds to people with bookings to the north African country.
A statement issued by Thomas Cook read: “We appreciate that this may be frustrating for our customers who have been looking forward to their holiday and we would like to assure them that we are doing our upmost to ensure they are still able to enjoy a Thomas Cook holiday by offering the following options.”
Customers who are due to travel up to and including October 31 are able to cancel or amend their holiday to another destination free of charge.
Those who wish to re-book an alternative summer 2016 holiday are being offered free amendments to an alternative Thomas Cook holiday of their choice, paying only any difference in price.
Customers booking a new holiday departing before October 31 will be offered a £30 per person discount, regardless of whether the alternative is cheaper or more expensive.
Thomas Cook is encouraging customers wishing to amend their holiday to visit their local Thomas Cook or Co-operative Travel shop.
The operator said it is individually contacting customers whose bookings are affected, prioritising those due to travel soonest.
A dedicated customer phone line has been set up, open from 8am until 10pm, on 01733 224 536.
A dedicated line for travel agent enquiries has also been set up, open from 9am to 6pm and 10-5pm Sunday, on 01733 224 520.
“At Thomas Cook, the safety and well-being of all those who travel with us is our absolute priority, and we would like to thank our customers for their patience and understanding,” the statement continued.
This is a community-moderated forum.
All post are the individual views of the respective commenter and are not the expressed views of Travel Weekly.
By posting your comments you agree to accept our Terms & Conditions.