EasyJet has launched a ‘Europe with Confidence Pledge’ to reassure customers and encourage them to book.
The pledge, which was communicated in an email from chief executive Johan Lundgren to previous passengers, includes the option to switch flights up to 14 days before departure without a fee while travel restrictions remain in place.
The email said: “At easyJet, we know Europe better than anyone else. We’ve been connecting people and places for over 25 years, and we’re always committed to helping you feel safe to travel on our flights and holiday packages.
“That’s why today, in light of Covid-19, we’re launching our ‘Europe with Confidence Pledge’. A promise to you, our customers, that we’ll look out for your wellbeing, reaffirm our commitment on sustainability and continue to offer great value.”
The message went on to outline some of the safety measures being introduced in the wake of the pandemic and insisted the airline would “not be compromising on the promises we have made around the environment”.
It added: “We believe everyone should have the opportunity to travel, so for years we’ve been proud to offer our customers great value fares. And as people begin to reconnect with destinations they’ve missed, we promise to continue that commitment.
“As ever, booking early tends to give you better prices. However, we do understand booking right now may feel uncertain, so we’d like to give you peace of mind when you do. You’ll be able to switch your flights up to 14 days before departure without a change fee for as long as travel restrictions remain.”
EasyJet plans to resume a limited number of flights on June 15, with an initial schedule comprising mainly domestic services in the UK and France.
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