Eurostar has brought out a 360 degree virtual guide to help passengers with autism to enjoy a stress-free journey.
The high-speed passenger rail service worked with the charity Ambitious About Autism to review the travel experience of its autistic travellers.
According to the charity, customers with autism are more comfortable travelling after seeing information in advance. The new virtual journey aims to do this by providing visual details ahead of a trip on the Eurostar.
Amber Kirby, customer experience director, Eurostar, said: “We are committed to providing an effortless travel experience for all our customers, and our new guide provides information for those that may be anxious about what to expect on the journey, specifically travellers with autism.
“We hope it helps more of our customers feel prepared so that they can relax and enjoy the experience from the moment they arrive at the station.”
Jolanta Lasota, chief executive, Ambitious About Autism, said: “Many autistic people can find travelling an overwhelming experience so having information about what to expect before they set off is really important.
“We hope this new visual guide will help autistic travellers feel more comfortable and confident ahead of embarking on international travel.”
It is one of a number of projects undertaken by Eurostar to improve the customer experience. Others include improving the booking process for wheelchair users and a new process for non-accredited assistance dogs.
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