Celebrity Cruises has been recognised for delivering excellent customer service with a Feefo Gold Trusted Service Award.
The independent seal acknowledges businesses that provide exceptional experiences, as rated by guests.
Feefo’s Trusted Service is only awarded to businesses that use Feefo to create genuine ratings and reviews.
The cruise line received the gold accreditation by collecting at least 50 reviews last year with a Feefo service rating of between 4.5 and 5.0.
Vice president and managing director UK, Ireland and Asia, Jo Rzymowska, said: “It is an honour to receive this award from Feefo and we are so grateful to the Celebrity Cruises guests who gave us excellent reviews.
“To be recognised for delivering exceptional experiences is a great achievement and our onboard teams should be very proud of this success.
“We have worked very hard to ensure that our guests receive the best possible service by listening, understanding and tailoring our packages to respond to their needs.
“Looking forward to the launch of our new revolutionary ship Celebrity Edge, at the end of this year, we can’t wait to deliver more life-long memories for our guests.”
Feefo chief executive Andrew Mabbutt, added: “The Trusted Service award has always been about recognising those companies that go the extra mile.
“Once again, we have seen many incredible businesses using Feefo to its full potential, to provide truly memorable experiences for their customers – and rightly being awarded with our most prestigious accreditation. I look forward to the continual success of the businesses that work in partnership with Feefo throughout 2018.”
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