Carlson Wagonlit won new clients worth £163m 2016

Carlson Wagonlit won new clients worth £163m 2016

Carlson Wagonlit Travel in the UK and Ireland won new clients worth £163 million in 2016.

Hotel volume grew 8% year-on-year due to advances in the business travel giant’s hotel content and booking technology while air bookings were up by 22%.

The global travel management company recorded more than 55 million overall transactions, including joint ventures last year, as $2 billion in sales attributable to new business was achieved.

However, the CWT energy, resources and marine business was adversely impacted by further reductions in travel spend as lower commodity prices and political changes continued to affect the sector.

This resulted in a total transaction volume decline of 23%.

CWT still ended 2016 with $23 billion in total transaction volume.

Its CWT To Go app saw an increase in users of almost 40%. Hotel attachment also grew substantially, with the introduction of new

Almost 35,000 meetings and events were organised, up 27% on 2015.

Consulting arm, CWT Solutions Group achieved 13% revenue growth.

President and chief executive, Kurt Ekert, said: “We are beginning to see the benefits of our new 3.0 strategy.

“We are making changes to our business as the new dynamics of the marketplace and the needs and expectations of our customers evolve.

“Our strategy is simple: to create an unbeatable offering and provide increasing value to our clients and partners.

“This includes delivering a consumer-grade experience to our travellers – giving them access to best-in-market travel inventory, a comprehensive hotel offering, and driving personalisation – however they choose to interact with us.”

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