Seven-branch travel agency Toucan Travel has ceased trading, Abta has confirmed.

The company, established in 1982, had shops in the Hampshire and Berkshire areas, also traded under the names Magical Tickets, Hart Travel, Winchester Travel Service and Peregrine Travel.

Its shops were based in Chineham, Fleet, Hook, Odiham, Tadley, Thatcham and Winchester.

The agency was a member of the Advantage Travel Partnership and run by director Terry Thornhill. Its website listed 30 members of staff.

Toucan Travel sold a range of holidays from sun and city breaks to adventure, cruise, luxury and talior made trips. It specialised in Florida, and ran its Magical Tickets brand via magicaltickets.co.uk.

Abta said the majority of holidays sold by Toucan Travel Ltd were sold as an agent for other tour operators, but that it also made a “small number” of attraction tickets and accommodation-only sales, which are protected by Abta or card issuers.

The association urged customers to contact their tour operator to confirm their future flight-inclusive bookings.

An Abta spokesperson said: “We are sorry to inform you that Toucan Travel Ltd has ceased trading with effect from October 20, 2020.”

Details of how to submit a credit card claim, or seek further assistance, were published on Abta’s website.

Abta warned claims in the current climate could take “up to six months” to process due to “an exceptionally high number of customer claims”.


*The collapsed agency Toucan Travel is not affiliated with tour operator Tucan Travel.