An updated ‘Plain Sailing Guarantee’ has been introduced by Fred Olsen Cruise Lines to give more flexibility around bookings for 2021.
Customers making a new booking for next year will be able to move their deposit to any other cruise already on sale without any additional fees before they pay their final balance. They can also have their deposit refunded.
Passengers unable to travel due to a positive Covid-19 test can move to another cruise without any administration fees or penalties, up to the day of departure, with up to 12 months to choose their new cruise.
The original guarantee was unveiled in April in response to the Covid-19 pandemic.
Fred Olsen confirmed its return to cruise plans in August, with Balmoral to set sail in February, followed by Braemar and new ships, Bolette and Borealis, in March and April.
Product and customer service director Clare Ward said: “We know that so many of our guests are looking forward to cruising again just as much as we are, and we can’t wait to get back in the water and welcome guests, both old and new, on board our new look fleet from February.
“But we also know that we are all still adjusting to this ‘new normal’ that we have found ourselves in, and as a result we want to make our booking process as flexible as possible. We want people to look ahead to their cruise holidays and get excited about them, without the worry of their circumstances changing.
“Our updated ‘Plain Sailing Guarantee’ allows guests to book a sailing for next year, knowing that they have the flexibility to change to another cruise – or even have their deposit refunded – before they make their final payment.
“With opportunities for travel limited in 2020, we have been working hard to make 2021 an incredibly exciting year, with a host of new itineraries as well as our two new ships, Bolette and Borealis. Creating flexibility and reassurance for our guests is a big part of that, too.”
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