Miles Morgan Travel plans to reopen all its 18 branches on June 29.

The miniple will open using a locked door policy for appointments-only, with one member of staff per branch initially for security reasons.

Three of the agency’s stores are in Wales and will only open if the lockdown rules on non-essential retail allow them to do so.


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Owner Miles Morgan is hoping the situation regarding overseas travel will be more positive by the time the agency’s branches reopen.

He said: “I am hoping there will be announcements around air bridges by the time we open so there will be a good feeling about travel. It will also give people time to get familiar with being out and about.

“We are doing a good job on refunds and I am hopeful we can open with a clean sheet of paper so we don’t have people coming in talking about refunds as the vast majority will be fixed by then.”

Morgan said the company would continue to take advantage of the government’s furlough scheme, with more flexibility introduced from July.

The company has already been rotating employees between work and being on furlough to keep up staff morale.

Morgan added: “We are hoping to engage all our staff using the flexible furlough scheme from July. Without doubt bringing staff back on a rolling basis has been one of the best decisions and has kept everyone engaged in the business.

“There is a huge level of excitement among the staff and we have had really positive results from our customer survey. Bearing in mind my client base is older, with many retired, everyone seems desperate to get away next year.”

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