During the Coronavirus crisis, Travel Weekly has been conducting video interviews and masterclasses to help readers to stay up-to-date and in-touch during these difficult times.
If you have any feedback, or would like to suggest any themes or guests, please contact editor-in-chief Lucy Huxley.
Your legal questions answered
Lucy Huxley is joined by Travlaw’s Stephen Mason, Matt Gatenby, Ami Naru and Krystene Bousfield who give practical advice on a range of topics
‘There will be very little travel until at least September’
The Association of Atol companies’ Alan Bowen, Cosmos and Avalon’s Giles Hawke and The PC Agency’s Paul Charles join Lucy Huxley
Travel Counsellors boss: Consumer protection for air travel ‘needs to be fixed’
Chief executive Steve Byrne says action must be taken to change the current laws when the industry emerges from the crisis.
Operators discuss pricing, refunds and staffing
Caribtours’ Paul Cleary, Premier Holidays’ Debbie Goffin and USAirtours’ Guy Novik speak to Lucy Huxley
‘Tap into cruise database to sell holidays by rail’
Railbookers’ Anna Davies, Rocky Mountaineer’s Hazel Mansell and ‘The Man in Seat 61’ Mark Smith discuss potential customers with Katie McGonagle
‘Refund Credit Notes remain best solution for agents and consumers’
Abta chief executive Mark Tanzer reiterates call for CAA clarity during discussion with Ian Taylor
‘Mature customers are eager to travel again’
Silver Travel Advisor’s Debbie Marshall, Kirker Holidays’ Ted Wake and Saga’s Iain Powell join Lucy Huxley
‘Government clarity on refunds would encourage customers to defer bookings’
Which?’s Rory Boland and Abta and Midcounties Co-op’s Alistair Rowland speak to Lucy Huxley
‘Current situation has led to consumer frustration’
Lucy Huxley speaks to G Adventures founder Bruce Poon Tip
‘Understand diversity of touring product and challenge misconceptions’
Katie McGonagle speaks to Explore’s Ben Ittensohn, Travelsphere and Just You’s Sarah Weetman and Triangle Travel’s Rob Kenton
‘Time to address immoral use of customer cash’
Crisis an opportunity for travel industry to strengthen itself, seasoned investor Andrew Monk tells Lucy Huxley
Webcast: ‘Don’t be defensive, sell your way out of the crisis’
Lucy Huxley speaks to Holidaysplease’s Charles Duncombe, The Advantage Travel Partnership’s Kelly Cookes and Baldwins Travel’s Nick Marks
Uniworld working with virus expert to plan return
Uniworld Trade UK chief executive Ellen Bettridge explains how the line is dealing with the coronavirus crisis and preparing to sail again
Celebrity Cruises’ Jo Rzymowska, ATD Travel Services’ Oliver Brendon and Hotelplan’s Paul Carter talk to Lucy Huxley about the key issues facing the industry.
‘RCL Cares hub is here to stay’
Lucy Huxley catches up with Royal Caribbean Cruises’ Ben Bouldin about its plans to support agents through the coronavirus crisis with its agent hub
Thousands of UK jobs threatened by cruise industry shutdown
Lucy Huxley speaks to Clia’s Andy Harmer about the impact of coronavirus on the sector
Trust and reputation in the travel industry
Lucy Huxley speaks to PR Week editor-in-chief Danny Rogers, the PC Agency’s Paul Charles and Kuoni’s Rachel O’Reilly
‘Get data ready for the travel rebound, whatever it looks like’
Lee Hayhurst caught up with co-founder of Intent Richard Harris to hear his thoughts on the the impact on travel of the coronavirus crisis
Use data to spot the signs of recovery but be ready to change tack
Lee Hayhurst speaks to ADARA chief marketing officer Carolyn Corda about the uncertainty surrounding a travel rebound.
‘Homeworkers are hampered by lack of support’
Furlough scheme has impacted ability to rebook customers, webcast with Designer Travel’s Amanda Matthews and Miles Morgan Travel’s Miles Morgan hears.
‘Refunds remain biggest single issue facing agents’
Lucy Huxley talks to The Advantage Travel Partnership chief executive Julia Lo Bue-Said and Themis Advisory founder Jo Kolatsis.
Lee Hayhurst caught up with former Travelocity senior vice president and co-founder of intent, Richard Harris, to hear his thoughts on the impact of the COVID-19 pandemic on travel.
Effective social media strategies during coronavirus pandemic
Editor of Travel Weekly’s sister title Aspire Hollie-Rae Brader speaks to Melt Digital’s Amy Podrasky and Beki Hayler.
Business resilience key if travel firms are to roll with the punches
Mike Tyson’s famous quote that “everyone has a plan until they get punched in the mouth” holds true for travel companies. Lee Hayhurst speaks to Publicis Sapient’s Simon Cox about Covid-19’s direct hit on travel.
Marketing during the coronavirus crisis
Hollie-Rae Brader speaks to Kuoni’s Dean Harvey, The Advantage Travel Partnership’s David Forder and Digital Drums’ Steve Dunne about striking the right tone.
Wendy Wu Tours customers ‘happy to defer’ holidays
Lucy Huxley speaks to founder and chairwoman of Wendy Wu Tours Wendy Wu about coping with coronavirus from the outset as a China specialist.
How can the cruise industry navigate its current challenges?
Lucy Huxley speaks to MSC Cruises’ Antonio Paradiso, Silversea Cruises’ Peter Shanks and Princess Cruises’ Tony Roberts who is also Clia Europe chair.
Agents call for review of furlough scheme for travel sector
Lucy Huxley speaks to Travel Bureau’s Jeanne Lally, Barrhead Travel’s Jacqueline Dobson and Spear Travels’ Trevor Davis.
‘Travel firms acting as if they are above the law’
VIVID Travel boss and Right to Refund campaign founder Kane Pirie speaks to Lucy Huxley.
‘We’ve got twice as much work, but a hugely-reduced team.’
Lucy Huxley catches up with Tailor Made Travel’s Simon Morgan, Not Just Travel co-founder Steve Witt and Fred. Olsen Travel’s Paul Hardwick.
‘Travel was the first industry affected by the crisis, and will be the last to come out.’
Plan for the absolute worst-case scenario, The Travel Network Group boss Gary Lewis tells Lee Hayhurst.
Abta Save Future Travel campaign tipped to have huge impact
Abta chairman and The Midcounties Co-operative chief retail officer for specialist business Alistair Rowland speaks to Lucy Huxley.
Mental health impact of coronavirus
Lucy Huxley is joined by Travel Counsellors’ Kieran Hartwell, Virgin Voyages’ Shane Riley and The Mental Health Foundation’s Chris O’Sullivan.
‘Refusing customer refunds is a disgrace’.
Travel Counsellors founder David Speakman speaks to Lee Hayhurst.
Impact of coronavirus on river cruise sector
Lucy Huxley speaks to Avalon Waterways’ Giles Hawke, Amawaterways’s Kristin Karst and Clia’s Andy Harmer.
Shift to home working
Lucy Huxley discusses challenges and opportunities with Reality Training’s Bob Morrell, Gail Kenny Recruitment’s Ian Brooks and tech specialist Babble’s Matt Parker.
‘Many travel businesses are hanging by a thread’
Lee Hayhurst speaks to Chris Photi, Will Waggott and Jeannette Linfoot about the fight for survival many firms are facing.
Agents call for clarity on refund rules
Front-line agents from The Midcounties Co-operative, Swords Travel and TravelUp plead for clearer information and consistency from tour operators and the government, during discussion with Lucy Huxley.
Could Denmark’s approach offer solution to refunds dilemma?
Kuoni boss Derek Jones speaks to Lucy Huxley.
Abta chief talks about refunds and the future of the travel industry
The Association’s chief executive Mark Tanzer speaks to Travel Weekly editor-in-chief Lucy Huxley about negotiations with the government.
Travel Weekly trade panel discusses coronavirus impact
Celebrity Cruises’ Jo Rzymowska, Jet2holidays’ head of trade sales Alan Cross and Miles Morgan Travel’s Miles Morgan share their experiences with Lucy Huxley.
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