Abta’s Save Future Travel campaign has rallied 24,000 people to have written to their MPs.
The grassroots campaign demands the government to help protect jobs and livelihoods in the sector, and sign off regulatory changes on refunds.
A total of 55 travel firms and Abta members have put their logos against the campaign to give additional support since Save Future Travel was launched early last week.
It comes as Abta issues fresh guidance on Refund Credit Notes to members on its website, which also now also includes updated information for customers on why delays to refunds for package holidays may be occurring and clarifying that they preserve a customer’s right to a refund with the same financial protection as the original package holiday booking.
Mark Tanzer, Abta’s chief executive, said: “In the absence of any help or information from the government, Abta is continuing to provide guidance to help businesses affected by the pandemic who have not received money back from suppliers and who are not in a position to provide refunds in 14 days. It is important that Abta Members understand and adhere to the rules around Refund Credit Notes as this will really help to prevent confusion and provide reassurance to customers.
“Many other European countries have already taken action to help travel businesses while preserving consumer protection, while the UK government continues to drag its feet.
“It’s essential that as an industry we keep up the pressure on decision-makers in government to provide help. We’ve seen an overwhelming response to our ‘Save Future Travel’ campaign. Thank you to those that have supported the campaign and if you have yet to visit the website please do. Dozens of firms have pledged their support and are listed on the website, which is vital for audiences to see – we must continue to stand together.”
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