Trailfinders has assured customers that it has a “war chest of cash” to counter the impact of the coronavirus pandemic on the travel sector.
The privately-owned Travel Trust Association member shut its 37 travel centres on Monday following the government’s lockdown instructions.
However, the company’s staff of more than 1,000 are handling calls to help travellers return home and re-arrange travel plans.
A posting on the Trailfinders website said: “In these chaotic times, Trailfinders financial guarantee remains one constant.
“No other travel company is as financially secure. For almost 50 years we have placed our clients’ money in to the Trailfinders’ Trust Account, meaning unlike many other travel organisers, money you entrust with us is only spent on your holiday.
“TF also has a separate war chest of cash.”
The company temporarily shut its travel centres “to safeguard both our clients and staff” with phone lines remaining open from 8am to 6pm daily.
“Trailfinders’ entire 1,000-plus strong team continue to work flat out to enable rescheduling of travel plans,” the company added.
“We are presently concentrating on supporting clients who are still abroad and those who were due to depart in March and April.
“Shortly we will tackle May departures onwards and will automatically be in touch with those affected directly.”
Clients overseas in a country that has imposed a travel ban or enforced quarantine on entry will be assisted, “subject to availability, which may see more cost incurred”.
Trailfinders said: “Until informed otherwise you should expect your flight home to operate as normal.
“If you are unable to continue with your travels due to local travel restrictions and we have not already contacted you, please feel free to contact us on our dedicated emergency email address email@example.com with any concerns you have.”
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