Domestic self-catering specialist Hoseasons has asked clients travelling on or before April 30 to transfer their holiday dates because of the coronavirus pandemic.
The plea follows updated government guidance issued on Saturday (March 21) which said travelling to second homes, camp sites, caravan parks or similar, is non-essential travel.
Hoseasons works with more than 700 lodge, holiday park and boatyard locations, most of which are now closed, although a handful will shut by the end of this week. Most have closed until April 16.
A customer operations statement said: “Over the last few days we’ve taken more calls than we ever have before and even then customers have faced record waiting times which are as frustrating for you, as they are for us.”
More than half of its contact centre is now working from home and it has doubled the size of its social media team to deal with incoming requests.
Meanwhile, the British Holiday & Home Parks Association (BH&HPA) has “strongly advised” its members to shut immediately as the coronavirus pandemic continues.
Its members own and manage about 2,900 holiday and touring parks across the UK.
The BH&HPA says doors must close to all touring guests (those with touring caravans, motorhomes and tents), all those who rent self-catering holiday accommodation (glamping, holiday caravans and lodges) and all the owners of holiday caravans on the parks who are able to leave.
Click here for the statement from Hoseasons.
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