Dnata Travel Group has begun a “widespread review” of its business in response to the impact of the coronavirus pandemic.

In a letter issued to suppliers on Monday, the Gold Medal and Travel2 parent said it was “looking hard at where processes can be streamlined, investments made and efficiencies delivered for the benefit of all our stakeholders”.

“The market uncertainty caused by COVID-19 follows on from the previous 12 months where our industry has already absorbed some unforeseen shocks,” the letter said.


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“Having started 2020 positively, like most travel businesses we’re now scrutinising our plans very carefully to prioritise the activities and investments which have the greatest likelihood of a strong ROI.

“With the help of many of you, we’ve been able to introduce a series of initiatives to give customers flexibility around existing and future bookings, and reassurance that they will be able to travel with confidence in the future.

“As always, we thank you for the support we know will continue to offered, and will be working closely with you on as many projects and initiatives as possible to offset the current challenges and rebuild customer confidence.

“Although these are difficult times, we’re very confident in the resilience of our brands, the relationships we have with our supplier partners, and the commitment and professionalism of our people.

“To ensure we are best set for the return to normality, we’re in the process of a widespread review of our organisation, looking hard at where processes can be streamlined, investments made and efficiencies delivered for the benefit of all our stakeholders.

“We expect that review to complete soon and will communicate any relevant outcomes to you then. In the meantime, we are operating as normally as current circumstances allow, with our goal being to emerge from this period stronger than ever.”

The letter was signed from chief executive John Bevan and senior vice president new ventures, Europe, Iain Delaney.

The group said it had introduced a number of “precautionary measures” for staff across all brands, which also include Travelbag and Travel Republic.

These include a freeze on all non-essential recruitment and staff have been  asked not to attend events or external meetings.