EasyJet is offering free transfers to alternative services if flights are cancelled due to the coronavirus fallout.

The UK budget carrier is waiving fees for passengers not wanting to fly from today (Friday).

The new policy applies to all existing and new bookings until further notice, the airline said.


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“Should there be a difference in fare you’ll need to pay this – however by waiving the change fee, we want to ensure you have more flexibility to amend your travel plans,” easyJet added.

The measure was being introduced “given the unprecedented situation we’re all facing as a result of Covid-19”.

The airline said: “Where we’ve been required to cancel flights, customers will be able to transfer to an alternative flight free of charge or receive a refund.

“And where all flights have had to be cancelled due to local authority guidance – in Italy, for example – we are operating rescue flights to ensure passengers can return home.

“We will continue to operate a flight schedule that ensures that those customers who still wish to travel can do so, where travel restrictions allow and in line with guidance from health authorities.”

The airline also sought to reassure passengers concerned about exposure to Covid-19 when flying.

“The air in the cabin is constantly filtered and refreshed every few minutes,” easyJet pointed out.

“A study commissioned by the European Aviation Safety Agency found that the cabin air quality is similar or better than what is experienced in normal indoor environments.

“We maintain the highest standards of cleanliness by adhering to the guidelines set by EASA and the World Health Organisation.

“This involves our cabin crew cleaning the aircraft in line with industry standards after every single flight, and they always sort and safely dispose of any waste.

“The cabin, toilets, seats and tray tables are thoroughly cleaned each night by professional cleaning teams at all of our airports.

“Additionally, every aircraft goes through a regular deep clean by a team of specialist cleaners.

“Finally, soap and hand sanitiser is made available on board for all customers and crew to use.”