Gold Medal and Travel 2 are waiving change and cancellation fees for agents on bookings made this month.

The new policies take immediate effect and are available on all new package bookings.

Customers can amend a trip at any time and pay the fare difference with the airline or hotel if applicable.


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Cancellation fees are also being removed for customers wanting to cancel a holiday in the “constantly changing current climate”, the operators said.

Managing director Lisa McAuley said: “We understand that with evolving travel advice many of our agents will have customers who are hesitant to plan or confirm a new holiday right now.

“Our new policy is designed to provide agents with the much-needed flexibility to reassure their customers that there is the option to change and amend their booking if required.”

The trade-only operators will also release a new holiday deal from its worldwide portfolio every day on their Facebook pages.

McAuley added: “We are confident that our new daily deals will support agents with encouraging their customers to keep travelling. Customer confidence is key and we know travel agents are truly one of the best placed to provide this insight and reassurance.”

Many airlines, operators and cruise lines have introduced flexible cancellation and change policy amid the ongoing uncertainty around coronvirus. View them and all the latest news on our blog here