The Travel Network Group is asking all suppliers to reduce the balance payment deadlines to one to two weeks before travel.

The consortium said it was in “everyone’s interest” to be flexible to avoid mass cancellations.

Normally the consortium is expected to pay balances to suppliers between eight-12 weeks before departure.


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Chief commercial officer Vim Vithaldas said: “We believe that it is in everyone’s interest at this time to avoid cancellations and in order to increase the likelihood of customers continuing to travel, we are requesting that business partners reduce the time frame of their balance payments to 1-2 weeks prior to travel.

“This will allow our members to give a more positive message to customers who have concerns at this time, and allow them to continue with their holiday plans.

“Some of our business partners have already shared updates in view of cancellation terms, which our commercial team has now made available to members. We are hoping that many more will follow and help to support our members during these challenging times.”

The consortium said it had set-up a helpline for members and a number of webinars with its legal advisers.

The group also circulated a “Keep Calm and Carry on with your holiday” press release to members to send to their local press and customers.