Emirates is the latest airline to introduce flexible rules for changing tickets due to the coronavirus outbreak.

The new waiver policy covers tickets issued until March 31, allowing passengers to change their travel dates without change and reissuance fees.

Customers can change their booking to any date for travel within an 11-month date range in the same booking class without change penalties.

The Dubai-based carrier said: “The move provides Emirates’ customers with peace of mind should they decide to change their travel plans due to the evolving Covid-19 situation.”


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The airline is also taking its aircraft cleaning process to the “next level” with additional precautionary measures.

Flights from destinations most affected by Covid-19 will see “enhanced disinfecting procedures”.

“If the airline is alerted to any suspect or confirmed cases of infectious diseases, teams will be immediately deployed for a deeper cleaning to thoroughly disinfect all cabins of that aircraft with stronger, approved chemicals,” the airline added.

Emirates utilises high quality ‘HEPA’ filters across its fleet in an effort to remove more than 99% of viruses in the cabin.

“If there is a suspected case on board, Emirates will go a step further to replace all the HEPA filters on the aircraft, “ the carrier added.

Chief commercial officer Adnan Kazim said: “We want our customers to feel fully supported, comfortable and confident when making travel plans, while offering them the best fares, without incurring change fees should they decide to delay or adjust dates.

“The situation remains dynamic and we will continue to look at ways to provide flexibility, convenience and peace of mind for our customers.”