At 0901 this morning a frantic customer phoned with this...
"ive just seen on the news about all the strikes...will this affect my holiday I travel a week today...I know the imigration are on strike"
*bangs head on table*
Oh dear, some things never change..............
Oh dont worry, I had a call from a client when baggage handlers in Spain went on strike "Will I get my bags ok, as just seen that baggage handlers in spain are on strike?"
Me "I should think you will be ok as its baggage handlers in spain going on strike and you are going to the US"
"Oh I thought it meant that SPANISH baggage handlers were going on strike, so wasn't sure what country that was"
I can't tell you how hard it was to resist the urge to say "Well generally Spanish people tend to live in SPAIN!"
I had someone ask "will i be able to see the sky when im lying in bed". he asked this because he was booking Sky Deck on a cruise.
Hahaha so so funny lets keep this thread going with idiot comments by customer ahahahaaaaa
LOL I had a customer ask me the other day, and very seriously........WHAT CURRENCY DO THEY USE ON ISLE OF WIGHT!!!!
i answered as best i could without laughing
Also had a customer ask me the other day 'what they should do if it rains whilst they are on their holiday in dom rep'
this i couldnt help being sarcastic and replied go inside
I've had "is it better to get insurance after my holiday?"
Ha ha ha!! Love it!!
Im a tad upset though, my customers seem to be a bit more sensible!! Id quite like a stupid comment or two to brighten my day!!
Back in my days in Leisure travel, one of my colleagues had a customer who wanted a flight only to Egypt and she had seen that Monarch did it. So, my colleague checked out Monarch's website and scrolled through the entire list - couldn't find any of the Egyptian airports.
She said to the woman that she couldn't find any flights to Egypt with Monarch on their website so where was she looking. The woman leaned over, looked at the screen and said 'there look, it say Pharoah...."
What she was actually pointing at, was Faro.
HAHA! these are keeping me going today, some people eh?!
This is probably my best one ever. When the Tsunami happened in Japan a client called concerned as they were travelling in the next week. She asked what canx fees would be and advised 100%. She complained and complained and complained about it and why wouldn't we waiver the fees like we have done for other people travelling in the next week or so. My answer "Because they are all travelling to Japan or via Japan. You are going to South Africa via Dubai which isn't effected!"
sometimes i feel like saying please tell me your joking and not asking me this question most common one we have is when doing an enquiry we ask about budget and 9 times out ten it goes like "well cheap" "how cheap?" "well show me your cheapest deal and ill let you know"
just answer the question.....
My favourite on asking about budgets is getting a difinite answer, say £500 per person. Finding something for that cost and the customer saying........ Well thats far too expensive!!
ok let me think !!
I get it almost on a daily basis here ...
explaining to a passenger that he couldnt travel on 01st june tour as this date has passed - today being 05/07/2011 and then proceeding to ask for the 25th of june.
Client who threatened to sue us because she fell in the bathroom of her hotel. who then filled us in she had been standing in the sink washing her feet lol
or when i told a lady i had a great offer off 199 for a week to turkey with flights accomm and transfers and she was like .. wow 1 euro 99 thats very good - does that include insurance ??
lol makes me giggle every day
These are soo funny! Have a few myself......
Once had a lady who asked what shoes did we recommend she took on holiday
Today we had an enquiry for a "cheap" deal to turkey....we found a bargain but the customer then proceed to tell us they didn't want to get on a plane.
One we get all the time is "we will go anywhere" so you offer them turkey "no, we will go anywhere but there" so you offer them Malta again met with "no we will go anywhere but there" this then goes on until you finally narrow it down to they only place they meant by "anywhere" was Benidorm!! - why don't customers just tell you what they mean...sometime I think should I have a crystal ball?
I'm sure i will be back with more soon
Deedah - Oh how this amuses me EVERY time - we also get "oh we only came in on a whim - what you got going anywhere"
oh i do love the british public
These have all made me giggle! and so totally true!
Most common was I seem to get is "Looking for 5star any board in July fam 4" If you find a deal for say £2000 the reply is always "thats sooo expensive, I was thinking about 1400 or less" ... customers make you laugh!
I'm sure there is plenty more but I can't think at the minute
best ones i have had is when was repping abroad...
"where can I watch corrie"
and the best...
a customer kicking off at me becuase i dont have them on my list to find out they booked with thomas cook not thomson hahaha
Today we've had "have you got a SAGA brochure?" me "no sorry, you have to book them direct" customer " right ok, but can you show me where you keep the SAGA brochures?" me "no, sorry we don't stock their brochures as we do not sell them You have to ring them i think" customer "well can I have your shop copy??" me "we don't have any SAGA brochures, sorry. could I get you a brochure from a company we do sell?" customer "get me the SAGA one please" "me "we don't sell them sorry" customer *slams hands on desk* "why wont you get me a SAGA brochure???!!!" me "im really sorry but we do not sell SAGA holidays and you will have to contact them direct to get a brochure but we do sell other operators" customer "well what kind of travel agents are you running here?" and then walks out.
Why do they have to over complicate somethings
clearly they just wasnt listening, or they dont understand english lol
This thread really brightens up my day, Just remember a get one.
A customer came in to the store and i spoke to them as they were looking at the cruise section with a puzzled face, asked if they needed any help. They said they were looking of a cruise from southampton to grand cayman, as i was unsure of any particullar routes and the customer was quite adament that he had seen several with durations of around 10 nights i asked our cruise specialist (who has been in travel for about 15yrs). She asked the customer where he was looking for, his response was grand cayman for a cruise, at this point he indicated that they were just off the coast of africa???? i was smiling from ear to ear at this point watch the consultant explain to the customer that this was not were they caymans were and did he possible mean gran canaria?? he quite rudely dismissed this and was dead certain that that caymans and the crusie he wanted was just off the coast of africa, at this point he walked me to the map on a wall to heavly point out were he wanted to go.......which yes was the canaries, then stormed out saying we didnt have a clue what we were talking about, and couldn't believe we didnt know where the caymans were. Some experts we were!!!
Wonder if he ever got there lol
Stardust1 - thats the best one ha ha ha!!
I was working in business travel during the ash cloud disruption. The CEO of a very large, global client called me personally to ask if the closure of UK airspace affected first class flights......
And these are the people that are running the world!
Ha ha ha!!! Love it!!
We had a customer in today asking about what currency to take to Mexico.
'Am I ok taking US $' me: no you can only use mexican peso
'But what if i took US $ and changed them over there?' no you can't take $ full stop
'Well how do the americans go on holiday there if they can't take their own money? what if they were stranded there they would have no money to spend'
I felt like banging my head off my desk.
My best one is when a customer called in asking me to arrange his holiday to South Africa to visit his daughter. Great then he informed me that he didnt want to cross any water!? I asked if he was ok flying which he answered yes but not across any water!. A little confused I asked how he would like to get to South Africa to which he replied by train.
It was then that I had to get the atlas out to show him that we live on an island and to get anywhere abroad he would have to travel across water somehow either over, on, or under!.
He was not impressed and said I was a useless travel agent.
What can you do?
The lack of common sense is unbelievable. I've been told today that Jersey is French and you need Euros....no matter how much I said this wasn't the case they still don't believe me!
These have all made me smile... However some of the staff responses make me giggle to... I had a young staff member quoting for a flight to Australia via Bahrain... When the customer asked where Bahrain was the staff members innocent reply was "on the way to Autralia" lol...
Or a customer going to Sri Lanka asked about news reports about the Tamil Tigers... Staff members response "don't think there are any tigers in Sri Lanka"
And one last one, which is a classic... Customer wanted a cruise which navigated the Suez Canal.... Staff member was really confused.... I don't think we have a cruise which would go through the sewers.... Lol!!!
We live and learn hey!!!
LOL these do make me laugh! When I was Sales Manager for company I had to laugh at some responses from my agents to travel agents queries.
TA "How many parks are included in the 5 park flexi ticket?"
Staff: "Um 5?"
TA: "Whats the difference between a 2 door car and a 4 door car?"
Staff: "One has 2 doors the other has 4"
TA: "I have a customer that is looking for a round the world ticket"
Staff: "What destinations does he want to go to?"
TA: "Spain and Portugal"
Staff "Er that isn't exactly round the world!"
LOL some people eh!
I think my favourite one is when I worked at LGW and a woman screeching at me about a 5 hour delay on a technical fault. Kept asking me what the problem is, kept saying I don't know they don't advise us of what the problem is as I am not an aviation engineer. After arguing with her for nearly an hour over the tech delay, finally snapped and conversation went as follows:
Me: "Do you really want to know?!"
Me: The wings fallen off we are waiting for WH Smiths to open so we can get some double sided sticky tape!
my funniest line was ... " my dad has a mostache in his passport picture but doesnt have one now! will he have to grow one?"