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We heard TUI's offical line that 3rd party agents are important to it business plan. But how does that come out in real life. Earlier this year we suddenly started to get brochure supplies from them out of the blue after 2 years without. Even more surprising is that when we rang agent support they...
The main problem is the banks do not understand the difference between an agent and organiser. We where told by elevon that we held the monies till after departure as an agent, once they realised that agents receive the money's at balance due date and forward it on within a few weeks they where amazed...
http://www.travelweekly.co.uk/Articles/2009/02/12/30235/multiple-agencies-are-outperforming-independent-rivals.html Can this be true? Is the truth that multiples are now selling more add-ons or are independents not focussing on add-ons?