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Interesting piece from Travolution about The Co-operative Travel's new concept shops . Rather than incentivising staff by rewarding sales and targets, it is incentivising staff according to customer service - how well they are rated by customers. This means, when a customer in the local area to the...
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Earlier this year we had Tim Williamson at TUI saying customers are 'fixated' on avoiding euro holiday destinations, but now Steve Endacott, chief executive of On Holiday Group is saying that these destinations, particularly Spain and the Balearics, could see an upturn in the late bookings market...