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Part of post removed by moderator - offensive content Kat - You still having a job is detable seen at the co-op could only make 100,000 profit in an entire year, it wouldnt have been long before they announced redundancies, just like Cooks have been doing over the last couple of years. (Even before the...
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Thomas Cooks troubles can be gauged by reading the 1800 or so complaints listed on the Thomas Cook Forum [please do a Google Search for Thomas Cook Forum to bring up these complaints] Please read the five first pages of complaints and the replies given to the complainers by Thomas Cook staff, having...
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No one wants to take responsibility, they pass you round from department to department and then after they have dealt with you they give you another number so you don't disturb that department again. All i am trying to do is make a booking in the region of £5k. 1 hour i spent on the phone to...
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OKAY.... HAVE JUST CHASED UP A COMPLAINT LETTER WITH THOMAS COOK THAT WE SENT TO THEM ON THE EARLY OCTOBER... AFTER 28 DAYS THEY SAID THEY NEEDED MORE TIME AND IT IS WAY OVERDUE NOW... I CALLED THEM BACK TODAY AND THEY SAY..... " WERE NOT ABTA BONDED ANYMORE SO WE DO NOT HAVE TO REPLY WITHIN 28...
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Is it just me or are other people totally fed up with ringing an 0871 number to listen to a message saying “we are so sorry but we are currently experiencing very high call volumes and can’t get to your call right now!! We doing all we can to improve the situation.” No your not, if...
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With Thomas Cook reporting good sales for 2010 and the experience in our agency that the brochures coming out later has created an anticipation and demand. I am wondering what the rest of you think out there. So come on tell us is later better or early exciting?
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How are travel agents at the big two doing on their incentives this year? I've heard that one of the big multiples has changed the way it operates incentives, making them profit rather than revenue based. What do people think of that decision? How is this affecting agents? Remember on the Travel...
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More consolidation in the market as Thomas Cook snaffles up luxury operator Elegant Resorts. I wonder what's next for the founding shareholders Geoff Moss and Barbara Catchpole?
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Thomas Cook will probably win a few fans among the British workforce today when it presents Downing Street with a petition of 500,000 signatures calling for an extra bank holiday. In the unlikely event of the government agreeing, when do you think the new holiday should be?
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And if any evidence of agent service were required check out this week's Mystery Shopper - a big congrats to Thomas Cook in Skelmersdale http://www.travelweekly.co.uk/Articles/2008/02/28/26827/mystery-shopper-ormskirk-and-skelmersdale-lancashire.html