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Interesting comments from travelhub member Iamozy on this week's Mystery Shopper here . One of the points she makes is that agents have to make a judgement about whether someone is a time waster and planning to book elsewhere. If you think they are, how much service should you give them? This followed...
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Emily, we do not get mystery shopped as an independent in a rural town. However when I used to work in London I was mystery shopped on 3 occasions and each time won. Including the time I was completely lost and had to work it out as I went along. My key tips and what we try to do in our shop are. Welcome...
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I can't comment on the other publication and your experience, but you do raise some really interesting points generally about Mystery Shopper. First of all how much emphasis should MS put on closing the sale? If the advice is at the expense of the sale, why should an agent be marked down for it?...
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Hi there, I've been commissioned to write an article entitled 'How to beat Mystery Shopper'. The idea is to give readers great customer service tips so that if they are ever Mystery Shopped they are well prepared! Have you been Mystery Shopped and won? If so, what was it about your agency...