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A client who had booked a 24 night cruise (costing just over £4k) wanted to change to a 14 nighter, the new cruise was £3958.00, and for 10 less nights, P&O won't change her until she goes for a cruise of equal or higher value than the existing booking, never mind the fact that she's...
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Last week I should have had a second interview with Ideal Cruising however I pulled out for a couple of reasons. The main reason was an offer from another cruise agent that meant I had my independence and was able to work from home. They in turn would benefit from advertising on my websites. The day...
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Having just read about Monster Travel ceasing trading is it now time to allow some form of price fixing? I am not on about the suppliers talking together about fixing prices I am on about fixed commissions with no discounting. The repacked stuff could still be as it is and offer the chance to enhance...
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After getting rid of my Search Engine Optimisation Company I started to build cruise websites as a way of testing a few theories of mine. Now I have finished testing and have almost re-written my own guide on how to rank well in Google. I thought I new a lot about optimisation before doing this testing...
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I see in Travel Weekly that Celebrity Cruises president Dan Hanrahan feels that Celebrity prices are not high enough and would like agents help in raising them. I was wandering how people might handle this delicate situation? "…and with port fees and taxes that comes to £1299 per person Sir; how...
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Bing Can't Spell Royal Caribbean ! Whilst going through some terms on Bing today I noticed that when you search for Royal Caribbean, after pressing the search more link (or whatever the term they use) the page gives results for Royal Carribean. This is amazing when you consider if you put the wrong...
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After reading the great ludicrous customer complaints thread I thought what about ludicrous customer requests! A couple of years ago I sold cruises for a cruise agent and had a phone call from one of my clients who was on the last full day of an Ocean Village cruise somewhere in the Caribbean. She asked...
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I have been thinking of joining a franchise or becoming a homeworker. My cruise website last week had 2,009 UK visitors, 1103 of which clicked on an image of a search box, which means they wanted to find a cruise. I currently do not have a sponsor for the site! The site is very high in Google for various...
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An article in Travel Weekly this week says small independent cruise agents are looking at the possibility of setting up a mini-consortium or campaign group to help each other compete against their larger rivals. In recent weeks, agents have hit out against Complete Cruise Solution for offering exclusive...
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Hi all I chaired an interesting cruise session at the weekend (at the advanatge conference). Here is the story. What are your thoughts on discounting? http://www.travelweekly.co.uk/Articles/2008/09/28/28997/advantage-2008-agents-call-for-cruiselines-help-over.html