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It looks like we're just about to enter a second phase of strikes. From chatting to colleagues in the travel industry I get the impression there is scant sympathy for the cabin crew - particularly when most travel companies have had to reduce costs somewhere. In a column for Travolution , PR Week...
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I have been having an interesting conversation on twitter with regards for BA's calls for the Trade to support them. Should BA have our support, in my mind the answer is yes as long as they support us! In the mean time here are a few suggestions; 1. Agents do not owe Airlines a living 2. They should...
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British Airways cabin crew have voted for 12 days of strikes over the Christmas period, disrupting up to one million passengers. Do you have many customers booked on flights over Christmas? If so, how are you handling it? Do you have any sympathy for the cabin crew?
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Willie Walsh’s prediction of the end of the era of cheap flights appears to be coming to pass with the news that his own airline has raised its fuel surcharges. Short-haul flight charges are up £3; long-haul £15; and flights over nine hours by £30. However, Ryanair seems determined to defy economic pressures...
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Good to see BA has such an egalitarian approach to customer services. According to reports the airline bumped Labroke’s ceo’s14 year old daughter and a chum off a flight – despite the company’s annual £2 million expenditure with the airline. As a result, the bookmaker is taking its business elsewhere...
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BA ceo Willie Walsh has predicted the end of low cost fares because of rising oil prices. He made his comments as BA posted a 45% rise in profits and announced it would be giving shareholder their first dividend since 2001. Despite the positive results, Walsh indicated rising oil prices would eventually...
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BALPA has hit out at BA management for the shambles that was the the T5 opening. In an open letter to city institutions and the government, the union lambasts the airline for turning a great brand into a laughing stock. So, what next for Willie Walsh? The ire of passengers may not be sufficient to make...
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I was astonished to learn both BAA and BA refused to put someone up for an interview this morning. Do you think they are hoping that by the time T5 is fully operational the media would've lost interest? Has anyone any views on what has gone wrong?