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I of course am an advocate of anyone taking the opportunity to work in travel as I have done both in the UK and overseas for over 22 years. Last week I had a great opportunity of working with some of the staff from Worcester College of Technology who have a travel implant agency Spires Travel in the...
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I have just returned from a week at the Holiday Village in Benalmadena. I booked my package through an agent – however opted not to take their transfer and used one of our private transfers. In these days of incremental income agents are getting savvier and by offering services such as these greatly...
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This week Mystery Shopper visited four agencies in Crewe , Cheshire. Two of the agencies - The Co-operative Travel and Thomas Cook - asked for Mystery Shopper's personal details at the beginning of the consultation without explaining why these were...
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So, a no-score for Thomas Cook in this week's Mystery Shopper in Oldham . Mystery Shopper was rightly very annoyed to be left waiting for more than 20 minutes in the shop without even an acknowledgement from the consultants. Even though there were...
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Sometimes we all need to go back to basics, including the Thomas Cook consultant in this week's Mystery Shopper in Stockton on Tees . Here's what Mystery Shopper wrote in their report, after waiting more than five minutes to be served: "I...
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Presentation was key in determining who won Mystery Shopper in Consett , County Durham this week. Dawson and Sanderson, Thomson and Thomas Cook all displayed good levels of customer service, but for two of the agencies marks were lost on appearance. Thomson...