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Mystery Shopper in Ashton Under Lyne

Mystery Shopper was in Ashton under Lyne this week, looking for a bargain self-catering family holiday to Turkey. It was a straight forward request and all the agents were able to come up with recommendations. However, there was a strange consultation...

Published 23 Apr 2009 10:15 AM by The Travel Weekly Community Editor's Blog

Filed under: Mystery Shopper, Thomson, First Choice, Ashton under Lyne
Back to basics

Sometimes we all need to go back to basics, including the Thomas Cook consultant in this week's Mystery Shopper in Stockton on Tees . Here's what Mystery Shopper wrote in their report, after waiting more than five minutes to be served: "I...

Published 3 Apr 2009 09:15 AM by The Travel Weekly Community Editor's Blog

Filed under: Mystery Shopper, Dawson and Sanderson, Stockton on Tees, Hays Travel, Thomas Cook, Thomson
What's so good about Thomson?

For the third month in a row, Thomson has been the highest scoring agency Mystery Shopped - most recently Thomson in Bishop Auckland achieveing 99% in March. Well done! It means that branch has won the use of a Porsche Boxter for a month, courtesy of...

Published 27 Mar 2009 07:59 AM by The Travel Weekly Community Editor's Blog

Filed under: Mystery Shopper, Thomson, Bishop Auckland
Mystery Shopper in Consett

Presentation was key in determining who won Mystery Shopper in Consett , County Durham this week. Dawson and Sanderson, Thomson and Thomas Cook all displayed good levels of customer service, but for two of the agencies marks were lost on appearance. Thomson...

Published 20 Mar 2009 07:31 AM by The Travel Weekly Community Editor's Blog

Filed under: Dawson and Sanderson, Thomas Cook, Thomson, Consett, County Durham

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Mystery Shopper in Ashton Under Lyne

Back to basics

What's so good about Thomson?

Mystery Shopper in Consett