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Mystery Shopper in Crewe

This week Mystery Shopper visited four agencies in Crewe , Cheshire. Two of the agencies - The Co-operative Travel and Thomas Cook - asked for Mystery Shopper's personal details at the beginning of the consultation without explaining why these were...

Published 7 May 2009 08:51 AM by The Travel Weekly Community Editor's Blog

Filed under: Mystery Shopper, Thomas Cook, The Co-operative Travel, 3D Travel, Crewe
Mystery Shopper in Oldham

So, a no-score for Thomas Cook in this week's Mystery Shopper in Oldham . Mystery Shopper was rightly very annoyed to be left waiting for more than 20 minutes in the shop without even an acknowledgement from the consultants. Even though there were...

Published 30 Apr 2009 11:47 AM by The Travel Weekly Community Editor's Blog

Filed under: Mystery Shopper, Thomas Cook, Oldham
Back to basics

Sometimes we all need to go back to basics, including the Thomas Cook consultant in this week's Mystery Shopper in Stockton on Tees . Here's what Mystery Shopper wrote in their report, after waiting more than five minutes to be served: "I...

Published 3 Apr 2009 09:15 AM by The Travel Weekly Community Editor's Blog

Filed under: Mystery Shopper, Dawson and Sanderson, Stockton on Tees, Hays Travel, Thomas Cook, Thomson
Mystery Shopper in Consett

Presentation was key in determining who won Mystery Shopper in Consett , County Durham this week. Dawson and Sanderson, Thomson and Thomas Cook all displayed good levels of customer service, but for two of the agencies marks were lost on appearance. Thomson...

Published 20 Mar 2009 07:31 AM by The Travel Weekly Community Editor's Blog

Filed under: Dawson and Sanderson, Thomas Cook, Thomson, Consett, County Durham

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Mystery Shopper in Crewe

Mystery Shopper in Oldham

Back to basics

Mystery Shopper in Consett