Browse by Tags

Community Editor's Blog

Home

Syndication

Archives

Sorry, but there are no more tags available to filter with.

A low score from Mystery Shopper for general manager in Manchester

This week Mystery Shopper was in the Failsworth and Hollinwood areas of Manchester. They were looking for a trip to South Africa to see the World Cup. Mystery shopper didn't ask for the tickets to be included in the price, they simply wanted the flights...

Published 14 Jan 2010 04:40 PM by The Travel Weekly Community Editor's Blog

Filed under: Mystery Shopper, Manchester
More details on Mystery Shopper in Windsor and Maidenhead

Here are a few more details on this week's Mystery Shopper in Windsor and Maidenhead. In terms of appearance, Thomas Cook and Eaton Travel both scored full marks. Thomson got 67% of the available marks and Tony Sheldon Travel got 33% of the available...

Published 7 Jan 2010 03:38 PM by The Travel Weekly Community Editor's Blog

Filed under: Mystery Shopper, Maidenhead, Windsor
Mystery Shopper in Great Yarmouth: more details on the scores

This week Mystery Shopper was in Great Yarmouth looking for a holiday to Cancun. Here are more details on the scores: The Co-operative Travel got an overall score of 88% - breaking down to full marks for appearance, 96% of available points for customer...

Published 10 Dec 2009 04:53 PM by The Travel Weekly Community Editor's Blog

Filed under: Mystery Shopper, Great Yarmouth
Rocky consultations for Mystery Shopper in Worthing

This week Mystery Shopper was in Worthing after a holiday to Colorado. She wanted to take in some Native American culture, see the Rocky Mountains and stay in Denver. Two of the agencies, Thomas Cook and Thomson, both suggested Mystery Shopper would need...

Published 26 Nov 2009 04:27 PM by The Travel Weekly Community Editor's Blog

Filed under: Mystery Shopper, worthing, colorado
Mystery Shopper in Coventry: a break down of the scores

Here are a few more details from Mystery Shopper's visit to Coventry, where she asked for a relaxing break to Eilat in Israel. All agencies mystery shopped (Sherbourne Travel, The Co-operative Travel, Going Places and Thomas Cook) scored full marks...

Published 19 Nov 2009 04:22 PM by The Travel Weekly Community Editor's Blog

Filed under: Mystery Shopper, coventry
Mystery Shopper: Newbury agents get mixed reviews

This week Mystery Shopper was in Newbury Berkshire, looking for a winter sun holiday, possibly to the Caribbean. There were vast differences between the scores, with Ambassador Travel scoring 37% and First Choice scoring 88%. Understandably Ambassador...

Published 4 Nov 2009 04:13 PM by The Travel Weekly Community Editor's Blog

Filed under: Mystery Shopper, Newbury
A tough Mystery Shopper can be won over in Bath

This week Mystery Shopper was in Bath, looking for a solo holiday around Eastern Europe. Apart from Flight Centre's score of 82%, there were very low scores this week. First Choice failed to scorer because Mystery Shopper wasn't acknowledged after...

Published 29 Oct 2009 07:54 AM by The Travel Weekly Community Editor's Blog

Filed under: Mystery Shopper, Bath
Mystery Shopper in Wisbech

This week Mystery Shopper was in Wisbech , Cambridgeshire, looking for a holiday to Florida. Another strong set of scores this week - the lowest being The Co-operative Travel which scored 60% and the highest being Thomson, which scored 97%. Mystery Shopper...

Published 9 Oct 2009 12:54 PM by The Travel Weekly Community Editor's Blog

Filed under: Mystery Shopper, Wisbech
Was Mystery Shopper too generous to First Choice?

This week Mystery Shopper was in Colchester looking for a seven night safari followed by a seven night beach retreat. Unusually we had to give a no-score to First Choice (above), as Mystery Shopper was kept waiting for 15 minutes without acknowledgement...

Published 30 Sep 2009 06:04 PM by The Travel Weekly Community Editor's Blog

Filed under: Mystery Shopper, First Choice, Colchester
Customer service is king in Andover...

This week Mystery Shopper was in Andover, Hampshire . There was quite a wide variation in the scores from 49% at First Choice to 71% at Toucan Travel. All agencies scored full marks in the appearance category. In the advice and product knowledge category...

Published 25 Sep 2009 01:21 PM by The Travel Weekly Community Editor's Blog

Filed under: Mystery Shopper
Newmarket agents produce strong Mystery Shopper scores

A bit more on this week's Mystery Shopper in Newmarket ... All agencies this week scored full marks for appearance. First Choice got the highest score in the customer service category, scoring 100%. Thomas Cook and Thomson were joint second with 80...

Published 16 Sep 2009 05:22 PM by The Travel Weekly Community Editor's Blog

Filed under: Mystery Shopper, Newmarket
We break down Bournemouth's Mystery Shopper scores

This week Mystery Shopper was in Bournemouth, looking for a fly-drive holiday to Canada. Generally it was a low-scoring week for Mystery Shopper, finding that many of the agents had to rely on brochures for information. Here is more information about...

Published 10 Sep 2009 03:47 PM by The Travel Weekly Community Editor's Blog

Filed under: Mystery Shopper, Bournemouth
Mystery Shopper in Wrexham

This week Mystery Shopper was in Wrexham looking for a city break to Hong Kong over the Chinese New Year. Here are some more details about how the final scores break down: In terms of appearance, all agencies scored full marks, except for Thomson, where...

Published 3 Sep 2009 12:52 PM by The Travel Weekly Community Editor's Blog

Filed under: Mystery Shopper, Wrexham
Mystery Shopper in Poole

This week Mystery Shopper was in Poole , Dorset, after a relaxing winter sun break in November, possibly to Egypt. This should be a relatively straight forward sale for agents and all of the agencies mystery shopped received strong scores. Interestingly...

Published 27 Aug 2009 02:44 PM by The Travel Weekly Community Editor's Blog

Filed under: Mystery Shopper, Poole
Mystery Shopper looking for more than just a brochure pick up point in Exeter

This week Mystery Shopper was in Exeter . Thomas Cook and First Choice scored the lowest. Although Mystery Shopper was served, she didn't get a proper consultation and was just handed a brochure to research the product herself and asked to return...

Published 20 Aug 2009 09:06 AM by The Travel Weekly Community Editor's Blog

Filed under: Mystery Shopper, Exeter

1 2 3 Next >

Browse by Tags

Syndication

Recent Posts

Archives