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July 2009 - Community Editor's Blog
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Price conscious Mystery Shopper in Gillingham
We did a bit of an experiment with this week's Mystery Shopper in Gillingham , Kent. Rather than giving a general scenario and seeing what the agents came up with, we gave a very specific scenario, so the only differential should have been price....
Published
29 Jul 2009 05:05 PM
by
The Travel Weekly Community Editor's Blog
Filed under:
Mystery Shopper
,
Kent
,
Gillingham
Should travel agents ever refer a client to the internet?
This week Mystery Shopper was in Wimbledon, London, looking for advice on a trip to Australia. She was going to visit family in Melbourne, but also wanted to take some time to see the sights. The consultant at Thomas Cook suggested she 'Google'...
Published
23 Jul 2009 10:48 AM
by
The Travel Weekly Community Editor's Blog
Filed under:
Mystery Shopper
,
Wimbledon
How well do you know the UK's most popular holiday destinations?
This week Mystery Shopper was in Evesham , Worcestershire, looking for a ferry holiday to the south of France of Spain. This holiday is very common and therefore should have been a bread-and-butter type enquiry for the agents. Surprisingly, some of the...
Published
16 Jul 2009 11:36 AM
by
The Travel Weekly Community Editor's Blog
Filed under:
Mystery Shopper
,
Evesham
,
France
,
Spain
Mystery Shopper in Felixstowe
This week Mystery Shopper was in Felixstowe . She was a grandparent looking to take two grandchildren on a day trip to Lapland. The tips advised that this kind of trip isn't suitable for children under the age of three, and really they need to be...
Published
9 Jul 2009 10:21 AM
by
The Travel Weekly Community Editor's Blog
Filed under:
Mystery Shopper
,
Felixstowe
How important is a Bureau de Change to travel agents?
A very mixed bag for Mystery Shopper in Maidstone this week. Msytery Shopper was looking for a holidy to Bodrum in Turkey. When she went to First Choice (above) there were no agents free, so she was reluctantly served by the agent who had been manning...
Published
2 Jul 2009 10:31 AM
by
The Travel Weekly Community Editor's Blog
Filed under:
Mystery Shopper
,
Maidstone