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March 2009 - Community Editor's Blog
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What's so good about Thomson?
For the third month in a row, Thomson has been the highest scoring agency Mystery Shopped - most recently Thomson in Bishop Auckland achieveing 99% in March. Well done! It means that branch has won the use of a Porsche Boxter for a month, courtesy of...
Published
27 Mar 2009 07:59 AM
by
The Travel Weekly Community Editor's Blog
Filed under:
Mystery Shopper
,
Thomson
,
Bishop Auckland
Mystery Shopper in Consett
Presentation was key in determining who won Mystery Shopper in Consett , County Durham this week. Dawson and Sanderson, Thomson and Thomas Cook all displayed good levels of customer service, but for two of the agencies marks were lost on appearance. Thomson...
Published
20 Mar 2009 07:31 AM
by
The Travel Weekly Community Editor's Blog
Filed under:
Dawson and Sanderson
,
Thomas Cook
,
Thomson
,
Consett
,
County Durham
BA fuel surcharges policy
Interesting piece from Travel Weekly / Travolution journalist Ian Taylor on British Airways fuel surcharges and its change of policy on refunds . How does this impact on you? Read More...
Published
16 Mar 2009 05:14 PM
by
The Travel Weekly Community Editor's Blog
Filed under:
British Airways
Behind this week's Mystery Shop
How clean is your desk? I only ask because looking though the reports from this week's Mystery Shopper in Sunderland , one of the agencies - Tate's Travel - lost marks because of the appearance of their desks. The Mystery Shopper said: "There...
Published
13 Mar 2009 08:33 AM
by
The Travel Weekly Community Editor's Blog
Filed under:
Mystery Shopper
,
Sunderland
Welcome!
Welcome to the community editor's blog. Here you'll find posts about you - the travel agent - and the issues and events that affect your everyday work. I'll also be revealing more about Travel Weekly, how the magazine and website is put together...
Published
13 Mar 2009 08:31 AM
by
The Travel Weekly Community Editor's Blog
Filed under:
admin
,
emily ashwell
,
travel weekly