News | travelweekly.co.uk http://www.travelweekly.co.uk/ The latest information from Travelweekly 60 1 2439 36572 15 Heathrow owner to sell three airports by end of the year http://www.travelweekly.co.uk/Articles/2014/08/01/48870/heathrow-owner-to-sell-three-airports-by-end-of-the.html Lee HayhurstFri, 01 Aug 2014 08:56:00 GMT Heathrow owner BAA has said it intends to sell off Glasgow, Aberdeen and Southampton airports by the end of the year. http://www.travelweekly.co.uk/Content/img/New/default-medium.png 48870 Reuben's Retreat smashes through £1 million target http://www.travelweekly.co.uk/Articles/2014/08/01/48860/reubens+retreat+smashes+through+1+million+target.html Phil DaviesFri, 01 Aug 2014 08:15:00 GMT An initial target of raising £1 million in just 23 months has been smashed by fundraisers for charity Reuben’s Retreat. http://www.travelweekly.co.uk/Content/img/New/default-medium.png 48860 Iberia secures deal for new long-haul aircraft http://www.travelweekly.co.uk/Articles/2014/08/01/48869/iberia-secures-deal-for-new-long-haul-aircraft.html Phil DaviesFri, 01 Aug 2014 08:05:00 GMT International Airlines Group (IAG) is to convert eight Airbus A350-900 aircraft options into firm orders and has secured eight A330-200s for Iberia. http://www.travelweekly.co.uk/Content/img/New/default-medium.png 48869 Flybe appoints Wetherspoon's director to board http://www.travelweekly.co.uk/Articles/2014/08/01/48867/flybe-appoints-wetherspoons-director-to-board.html Phil DaviesFri, 01 Aug 2014 08:01:00 GMT A senior independent director at pub chain JD Wetherspoon has joined the board of Flybe as a non-executive director. http://www.travelweekly.co.uk/Content/img/New/default-medium.png 48867 BA parent forecasts €500 million profit http://www.travelweekly.co.uk/Articles/2014/08/01/48866/ba-parent-forecasts-500-million-profit.html Phil DaviesFri, 01 Aug 2014 07:59:00 GMT International Airlines Group today forecast a €500 million boost in annual profits but is cutting winter capacity. http://www.travelweekly.co.uk/Articles/getAsset.aspx?ItemID=15700 48866 British man and two children killed in Croatia crash http://www.travelweekly.co.uk/Articles/2014/08/01/48865/british-man-and-two-children-killed-in-croatia-crash.html Phil DaviesFri, 01 Aug 2014 07:56:00 GMT A British man and two children were killed after their car collided head on with a lorry in Croatia. http://www.travelweekly.co.uk/Content/img/New/default-medium.png 48865 Manchester airport delays warning due to M56 closure http://www.travelweekly.co.uk/Articles/2014/08/01/48863/manchester-airport-delays-warning-due-to-m56-closure.html Phil DaviesFri, 01 Aug 2014 07:52:00 GMT Drivers are being urged to leave enough time to drive to Manchester airport this weekend due to the closure of the M56 motorway. http://www.travelweekly.co.uk/Content/img/New/default-medium.png 48863 Minoan Group cuts winter losses http://www.travelweekly.co.uk/Articles/2014/08/01/48862/minoan+group+cuts+winter+losses.html Phil DaviesFri, 01 Aug 2014 07:50:00 GMT Minoan Group cut winter losses by 23% from £903,000 to £694,000 as it pursues further takeovers. http://www.travelweekly.co.uk/Content/img/New/default-medium.png 48862 Gatwick drafts in staff to prevent baggage delays http://www.travelweekly.co.uk/Articles/2014/08/01/48861/gatwick-drafts-in-staff-to-prevent-baggage-delays.html Phil DaviesFri, 01 Aug 2014 07:48:00 GMT Airport staff are reportedly being drafted in to help with baggage handling at Gatwick in an effort to avoid a repeat of last weekend’s chaotic delays. http://www.travelweekly.co.uk/Articles/getAsset.aspx?ItemID=19153 48861 Tourism ranks third for customer service http://www.travelweekly.co.uk/Articles/2014/08/01/48859/tourism+ranks+third+for+customer+service.html Rebekah CommaneFri, 01 Aug 2014 07:38:00 GMT Tourism has been ranked the third-best sector for customer service in the UK, with six organisations in the industry named among the top 50. http://www.travelweekly.co.uk/Content/img/New/default-medium.png 48859 Opinion: Why instinct is key to sustaining long-term customer relations http://www.travelweekly.co.uk/Articles/2014/08/01/48858/opinion+why+instinct+is+key+to+sustaining+long-term+customer+relations.html Fri, 01 Aug 2014 07:30:00 GMT Jo Causon, chief executive of the Institute of Customer Service, praises the travel sector for its performance but says firms must work hard to offer a human response http://www.travelweekly.co.uk/Content/img/New/default-medium.png 48858 Merlin posts 'magic' first-half results following Lego movie release http://www.travelweekly.co.uk/Articles/2014/07/31/48854/merlin+posts+magic+first-half+results+following+lego+movie+release.html Ian TaylorThu, 31 Jul 2014 15:00:00 GMT Attractions operator Merlin Entertainments reported “a strong first half” to the year, despite the strong pound which “significantly reduced” reported growth overseas. http://www.travelweekly.co.uk/Content/img/New/default-medium.png 48854 Thomas Cook boss hails UK performance http://www.travelweekly.co.uk/Articles/2014/07/31/48852/thomas-cook-boss-hails-uk-performance.html Ian TaylorThu, 31 Jul 2014 11:50:00 GMT Thomas Cook UK and Continental Europe boss Peter Fankhauser hailed “a very significant improvement” in the UK business today. http://www.travelweekly.co.uk/Articles/getAsset.aspx?ItemID=20967 48852 Comment: Customer service can increase profits http://www.travelweekly.co.uk/Articles/2014/07/31/48850/comment-customer-service-can-increase-profits.html Lucy HuxleyThu, 31 Jul 2014 10:53:00 GMT Over the past couple of years, I’ve lost count of the number of times travel companies have told me the key to their survival – and hopefully growth – is through offering better customer service than their competitors. http://www.travelweekly.co.uk/Articles/getAsset.aspx?ItemID=15735 48850 Monarch to terminate Swissport Gatwick contract http://www.travelweekly.co.uk/Articles/2014/07/31/48845/monarch+to+terminate+swissport+gatwick+contract.html Lee HayhurstThu, 31 Jul 2014 08:51:00 GMT Monarch Airlines is understood to have told baggage-handler Swissport that it is terminating its contracts at Gatwick and Manchester. http://www.travelweekly.co.uk/Articles/getAsset.aspx?ItemID=22475 48845