Membership Travel Services (MTS) If you love selling travel, you couldn’t ask for a more superior range of travel products from a more highly respected global brand than American Express. To help you put the customer experience at the forefront of what you do, you’ll be supported, developed and empowered to make the most of your career and your unique skills. At Membership Travel Services (MTS), we’re committed to training our people, creating career development opportunities and giving you the assistance you need to be successful. It’s an all-round winning formula with people who are highly motivated, customers who are delighted and a business which wins in the marketplace. Our ‘Travel, Card and Concierge’ services provide a key benefit to our premium customers. They have a high expectation of us so we only recruit extraordinary people with outstanding interpersonal skills and the drive to provide an unparalleled customer experience at every opportunity. MTS Career Opportunities By joining our winning team you’ll be working for one of the largest global travel organisations, a world respected brand and one of the Sunday Times’ 20 Best Big Companies To Work For 2007, as voted for by our own employees. MTS has approximately 400 employees in the UK, with many more throughout Europe and across the world. We are based in two locations in the UK: Horley (Surrey) - which is near Gatwick Airport and easily accessible by road, rail or air. Brighton (Sussex) - also easily accessible and with the added benefit of being by the coast. As you would expect from a large organisation, we have a variety of roles within our offices. We also encourage ongoing employee development and actively promote career channels which enable our employees to progress within their careers and move throughout our organisation. Life as an MTS Premium Travel Consultant Our Premium Travel Consultants work in a vibrant call centre environment and are the first point of call for the travel & leisure requests of our Premium Card members. In this dynamic role, you’ll play an essential part in our customers’ travel experience by providing them with advice and recommendations, as well as creating and managing itineraries to a wide range of destinations. In order to make your mark here you will ideally have a strong knowledge of the travel industry, travel geography and destinations around the world, as well as the desire to succeed at American Express. You’ll need to be IT literate and a skilled communicator, who’s good at solving problems, gathering information, setting priorities and managing deadlines. Above all you’ll need the desire and commitment to provide the highest level of customer service.