Latest in Spotlight

Your Stories: Travel Counsellors’ Sean Hickey booked for TV stars including Ben Fogle and his crew

Production company bookings have proved lucrative for Sean Hickey, who posted his best-ever month at Travel Counsellors in October. Juliet Dennis reports.

Your Stories: Homeworker Michelle Stammers has been battling cancer during the Covid downturn

Agent Diary: How I’m making my agency more sustainable

Your Stories: Kate Holroyd set up a referral scheme with blogger ‘Cruise Mummy’

Agent Diary: ‘Have faith’ that brighter days for our industry lie ahead

More stories

Agent Diary: ‘The latest lockdown has revived previous problems with amendments’

Jan 16th 2021, 10:34

This time round it’s too cold to even eat in the garden, says Hays Travel Washington branch manager Colin Burns.

Your Stories: Former Travel Counsellor Cathie O’Dea looks back at 48 years in travel for new book

Jan 13th 2021, 12:46 by Samantha Mayling

The Notting Hill-based agent made her last booking in September as she retired after 48 years. Now she’s catching up with ex-colleagues as she writes her memoirs ‘A Path Well Trave...

Your Stories: Karen Simmonds is creating awareness about sustainability in travel

Jan 9th 2021, 8:12 by Juliet Dennis

Founder of the Make Travel Better campaign tells us about the growing importance of sustainable tourism in 2021

Agent Diary: ‘Happy Christmas and cheers to a fresh start in 2021’

Dec 19th 2020, 10:00

Spear Travel’s Kim Kent says 2020 has been the worst year travel has ever seen, and shares what she has learned

Agent Diary: ‘It is clear that things can only get better for the travel industry’

Dec 3rd 2020, 10:05

There is a glimmer of light on the horizon, says Swords Travel co-director Mark Swords.

Agent Diary: How I’ve found the strength to keep going through a ‘hellish’ 18 months

Nov 14th 2020, 10:08

Ponders Travel managing director Clare Dudley shares the coping techniques that have helped her during tough times, and why she remains upbeat for the future

Your Stories: How Travel Counsellors’ Cornel Schalkwyk turned a love of baking into a sideline business

Oct 30th 2020, 12:42 by Juliet Dennis

Cornel Schalkwyk explains how she pushed herself out of her comfort zone by starting a thriving sideline business during lockdown. Juliet Dennis reports.

Your Stories: Making one couple’s dream of a Caribbean wedding come true during Covid pandemic

Oct 24th 2020, 13:50 by Juliet Dennis

Savannah Travel’s Kerry Lakey tells Juliet Dennis it was third time lucky for the couple who went on to book again

Agent Diary: The Covid Express rollercoaster offers more lows than highs but we will keep riding it

Oct 10th 2020, 13:56

Travel agents are resilient creatures, many have joined the back of the queue to ride it again, says Hays Travel Washington branch manager Colin Burns

Agent Diary: My travel trade heroes

Oct 1st 2020, 12:21

Please don’t underestimate the value of the much-loved people in our industry, says Ponders Travel managing director Clare Dudley

Your Stories: Mundy Cruising celebrates 50 years of trading

Oct 1st 2020, 11:31 by Juliet Dennis

The agency was the first in the UK to specialise in cruise, owner and managing director Edwina Lonsdale tells Juliet Dennis about its first half-century

Agent Diary: It’s hard to overvalue the benefits of booking with a good tour operator

Sep 24th 2020, 11:08

It’s at times like this that you realise the value of cooperative and flexible partners, says Spear Travel’s Kim Kent.

Agent Diary: ‘Friends are very glad they aren’t in the travel industry right now’

Sep 18th 2020, 12:54

This quarantine merry-go-round is ruining not only my customers’ holidays but mine as well

Agent Diary: ‘I’m astounded by how much our government doesn’t care about outbound travel’

Sep 10th 2020, 13:56

It’s hard to stay positive when the government shows a total disregard for the outbound sector, says Swords Travel co-director Mark Swords.

Agent Diary: ‘Focus on what you can influence and manage what you are afraid of’

Sep 3rd 2020, 11:06

Thompson Travel owner Sharon Thompson shares her tips for staying sane at work

Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.