I COLLECT LOST LUGGAGE, PHOTOGRAPH IT, AND THEN TRY TO FIND THE OWNERS.

IT'S A LITTLE ODD BUT NOT AS ODD AS STAMP COLLECTING, JUST A LITTLE HARDER TO FIND STORAGE SPACE.

• ABTA axes professional development role in restructure, or
  
• Keith Richards to leave ABTA
  

The key points...

• 0.35 - Acknowledges faults, and apologises.
• 0.55 - Indicates that he has talked to customers personally.
• 1.17 - Introduces details of the failings identified in the review, breaking them down into 'passenger care', 'communications' and 'resilience'.

• 2.20 - Assures us that the review's recommendations will be carried out.

Your thoughts?

The poll itself is basically sound. Survey of Facebook users, carried out on Facebook, covering the standard 1,000-person sample size. Fine.

But there's sleight-of-hand in the press release: 1,000 Facebook users become 'the Facebook Generation'.

'Generation' is a bit of a fuzzy word, inviting you to assume that what is true of users of a particular website is true of an entire age demographic.

It's also simply the wrong word, since stats indicate that Facebook is increasingly multi-generational, and there's no indication that the poll was targeted to a particular age group.

If anything, the assumption should be that only 14% of a fairly broad swath of the UK use high-street agents.

But that doesn't work either, since Facebook has (acc. to April 09 figures from O'Reilly Research) 18m users in a population of over 60m - and the very fact that poll respondents are Facebook users means they're the sort of people who are likely to book online.

So why publish the story at all? Well, because the point about Facebook users is useful on its own terms. If you're an agent and you're considering Facebook as a marketing tool, figures about its users' buying habits are going to help you make a decision.

Everybody loves a trend story. But sometimes extrapolation just muddies things up.

(NB: But it's fine if you're honest about it.)

One, they tell a good story.

Two, they work despite trashing a few Twitter orthodoxies - it's quick-fire first-person stuff without much engagement.

Storytelling, as you'll have guessed from the post title, is something I never thought Twitter was all that good at. But I followed this eagerly - and although it doesn't relate a very pleasant experience, the sense of camaraderie and relief in the final tweets makes it inspiring as a mini-travelogue.

All comes from an award-winning journalist (Andrew Evans) who is travelling to Antarctica by bus for National Geographic.

• Staff 23%
• Sales leads 33%
• Hours in the day 44%
  

As I did last year, I'm rounding off with a quick look at the points where our supplier awards and the Associated Newspapers-sponsored Consumer Awards overlap...

Favourite Cruise Company

• Consumers: P&O Cruises
• Agents: Fred Olsen, Royal Caribbean, Silversea and Hurtigruten

Favourite Airline

• Consumers: Virgin Atlantic
• Agents: Voted Virgin Atlantic best scheduled airline to US/Canada

Emirates, BA and Monarch took the other categories.

Best Rail Operator

• Consumers: Virgin Trains
• Agents: Eurostar

Favourite Hotel Chain

• Consumers: Holiday Inn
• Agents: RIU Hotels

European short break provider

• Consumers: Eurostar
• Agents: Thomas Cook

Long-Haul Operator

• Consumers: Kuoni
• Agents: Kuoni

As Robin said in Friday's comment piece, we can't know how the peaks period has gone until proper numbers start coming in a few weeks down the line.

But we do know that, even as Travel Weekly goes to print and people start opening the digital book, the picture is slowly becoming clearer.

So a situation like the peaks period is particularly interesting and challenging to web editors. It cries out to be covered 'live', but there's no event to focus attention - as there is when, say, the BBC does live text coverage of a test match.

I'm reminded of Farmers Weekly, who were across the hall at TW's old publishing house. Their equivalent is the annual harvest, and last year they invited readers to anonymously submit their location and progress. All that went into a broad 'heat map' that showed how the harvest was going in each region of the UK.

Problems with that? Of course. It makes demands of readers. Do they have time to submit data to their trade media? Do they want to?

I'm idealistic enough to think the answers to those questions don't have to be 'no', especially when there's a big shared experience involved.

When snow started falling over the UK on December 17, even the most casual Twitter users were adding #uksnow and a postcode to their tweets, and gabbling excitedly about Ben Marsh's brilliant snow map.

I had an airport pickup to do the following day, and I'm not kidding when I tell you that was more helpful to me than the BBC and Met combined.

For now, I'm just running a peaks poll - and it's gratifying to see that early results do reflect 'cautious optimism', with 59% seeing good summer sales (winter's a different story).

But could we have done more? If Travel Weekly tried to track the peaks period with your help, would you participate?

This is just to aggregate some of the tweets I've spotted - I'm not using a feed as the keyword  'Holiday Options' is likely to pull in a lot of generic travel posts.

Holiday Options has gone bust. Shame.
@lisaminot

RT @lisaminot Holiday Options has gone bust... shame > Agree. They had nice program 2 interesting dests like Croatia, Azores, Slovenia, etc
@alastairmck

bit slow on the uptake but just been told Holiday Options has gone into administration. Shame, really nice company.
@steveody

Oh dear, another bites the dust, so sad.
@lynnerosie

"A big shame about Holiday Options, many satisfied customers over the years. Who now for Croatia? Not many specialists left to sell"
@selectworld

"Can anyone say what's happening with Hidden Croatia? ... Sad, as both v nice to deal with"
@catherinemurp

"Sad about Holiday Options failure, I quite liked them"
@juliedurrans

"Can't believe that Holiday Options has gone under!"
@baldwinstravel

(Visual Search isn't an open-ended tool at this stage, there are just a handful of galleries that Bing has developed itself.)

It's a story best told with screengrabs:

So the first big problem is picture selection. While there are obvious ways to visually differentiate UK prime ministers (their faces) it isn't always that simple with travel. The enlarged section is the thumbnail for Hawai'i's Big Island. A clear visual clue? Not to me.

We drill down using category filters on the left, again enlarged, and get a flat gallery with some text cues. (You can also move up or down in the taxonomy by hovering over an image, which opens up a little sub-menu.)

Subsequent screens resemble this one, but with fewer 'results' as you refine your 'search'.

I use scare quotes because, as I said, this is a static gallery and not a true search tool - but it leads to true search results, because the endpoint of this process is a page of standard Bing results for the image you clicked on.

Hit the thumbnail for Bath, UK, and you'll get...

...organic search results for Bath, UK.

Clearly this is experimental, and it's a nice interface. I'm sure there are some more sophisticated ways it could work in the travel market - 'destinations' is after all as broad as it gets...

Twitterthanks: @alisongow, who retweeted the UK PMs gallery from MSN UK executive producer @peterbale.

• Top travel sites show poor load times [Travolution]
• Site speed: Google's next ranking factor [Search Engine Land]

The latter refers to organic search results - i.e. the 'proper' results, not the paid-for slots right at the top or over at the side.

Big deal? Well, Google only said they may start using site speed, and Search Engine Land goes on to say:

If I had to guess, page speed would not be a tremendously weighed factor, unless the site takes 90 seconds to load

...and the worst load time in the Gomez study that Travolution reported was 30 seconds. So this isn't going to bring anybody's business down.

But every little helps, and a quick load time is important regardless of SEO impact.

For those who want to improve, econsultancy wrote a quick guide to some of the issues that impact load time in the wake of the Google story. 

But if you were so minded, you would have spotted this today:

On the left, our travel agent columnist decrying blogging; on the right, five posts from Travel Weekly bloggers.

A contributing columnist and a web editor are not obliged to agree, of course. And we don't.

While I don't know the family Maureen is writing about, it strikes me that you could take the same scenario and give it a positive reading. Like so:

A couple go on a road trip. Travel excites them so much that they want to document it. They write and post photos, which allows the family and friends left behind to feel closer to them. This seems to work, because their parents knew what they're up to, share their enthusiasm and want to pass it on. A bit annoying, but heigh-ho - we all know what Proud Parents are like.

For me, the main misapprehension in Maureen's piece is that bloggers expect everyone to read their every word. I don't know a single one that does (and I know a lot).

Did any TW Blog readers see the column? Thoughts?

Get yourself a pedometer - there may still be time to nab one of the Just A Drop charity ones - and keep track of how far you've walked.

Then tweet it with the hashtag #wtmsteps.

• Post daily stats if you want - some folks are only there for one day
• Post a final total on Friday

I'm fully expecting to lose, since I'll be in Travel Weekly's goldfish-bowl press room (UKI2155) most of the time...

Oh - the winner gets the admiration of their peers and stronger calf muscles.