Heartening story for agents everywhere in Travel Weekly US this week.
Carnival Cruise Lines' president Gerry Cahill says they have reduced the size of the direct sales department and are putting more resources into getting trade bookings.
What has happened this year is our business with travel agents has grown significantly. Key to us is that the travel agent adds value. If someone is just an order-taker, that doesn't do a lot for us. But when somebody can help add value, they are a very important business partner to us.
Jane Archer
