More details on Mystery Shopper in Windsor and Maidenhead

Here are a few more details on this week's Mystery Shopper in Windsor and Maidenhead.

In terms of appearance, Thomas Cook and Eaton Travel both scored full marks. Thomson got 67% of the available marks and Tony Sheldon Travel got 33% of the available marks.

For customer service, of the available marks, Thomas Cook got 84%, Eaton Travel got 64%, Thomson got 48% and Tony Sheldon Travel got 52%.

In the advice and product knowledge category, Thomas Cook got 68% of the available marks, Eaton Travel got 58%, Thomson got 50% and Tony Sheldon Travel got 60%.

In terms of overall experience, Thomas Cook got 80% of the available marks, Eaton Travel got 60%, Thomson got 60% and Tony Sheldon Travel got 50%.