Customer service is king in Andover...

This week Mystery Shopper was in Andover, Hampshire.

There was quite a wide variation in the scores from 49% at First Choice to 71% at Toucan Travel.

All agencies scored full marks in the appearance category.

In the advice and product knowledge category, there was just 5% difference between First Choice and Toucan Travel.

The variation in the marks came down to the customer service category, with First Choice only scoring 20% of the available marks, while Toucan Travel scored 84% of the available marks.

The old adage stays true - customer service is king in the travel industry...