Globes: The categories travel agents and consumers disagreed on
January 28, 2009
Travel Weekly held its annual supplier awards last night.
Agents vote for most of them, but eight are decided by consumers. Where awards overlap, consumers and agents sometimes come to different conclusions.
When reading these, bear in mind that agents and consumers inevitably have different angles - consumers may be basing their decision on a single holiday, agents on an ongoing record of support and complaint resolution.
So on the understanding that this isn't about one party being right and the other wrong, take a look and comment away...
Rail operator
- Agents chose: Eurostar
- Consumers chose: Virgin Trains
Long haul operator
- Agents chose: Kuoni
- Consumers chose: Virgin Holidays
(Though agents did name V-Hols best US, Canada and Caribbean operator.)
Cruise company
- Agents chose: Fred Olsen, Royal Caribbean International, Hurtigruten and Silversea
- Consumers chose: P&O Cruises
Hotel chain
- Agents chose: RIU (leisure), Hilton (business)
- Consumers chose: Hilton
European short breaks
- Agents chose: Superbreak
- Consumers chose: Thomas Cook Signature
...and if you haven't seen them yet, here are the full list of winners and our videos and photos from the night.
Nathan Midgley
