Travel Weekly Blog

Not every travel nightmare ends in disaster. This week our agent columnist Maureen Hill writes about a client who had their belongings stolen in Venice, Italy...

A pickpocket made off with the couple's tickets, passports and English money ... The embassy agreed to stay open after their usual closing time of 12pm to issue our clients with emergency 24-hour passports ... Kirker did its bit and reissued tickets, while the Londra Palace supplied €200 to help our clients enjoy their last day (when they promised to reimburse the hotel they wouldn't hear of it).

That's right - the hotel gave them money. 

The four-star hotel is situated (as the crow flies):

• 0.2m east of Saint Mark's Basilica
• 0.5m southeast of the Rialto Bridge
• 1.2m southeast of Santa Lucia station

Here's the map:

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Hotel Londra Palace gets an average 4.5 for service on Tripadvisor. Here are a few relevant comments:

The concierge was brilliant, advising us where to go, phoning restaurants to make bookings and having our keys ready when we returned without us having to say the room number [by Fivehoppers]

On our departure to the airport I managed to forget my shoes in the lobby ... staff actually called our water taxi to ask us where we would like them posted! They also made some very good recommendations on places to eat [by LondonCm1]

What really stood out for me was that, in a city where unsmiling rudeness is an art form, most of the staff were friendly and charming, and keen to do whatever they could to make our stay as pleasant as possible [by AreAnyNamesNotTaken]