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ABTA's new website focuses on travel agency search

April 24, 2008

Travel trade association ABTA has unveiled a new website, and it's a vast improvement - though the old one hardly had it goin' on, as I'm sure even ABTA would admit.

ABTA website

It's a more consumer-focused affair, with centre stage taken by a member directory. Users can search the database by destination and activity, giving them a pretty good way of tracking down reliable travel specialists.

I, for example, found a list of agencies that could do me a cricket holiday in Belgium. (I was just testing it.)

Travel agency seach on the ABTA website

Specialist business is likely to be important to agents as straightforward bookings migrate to online retailers, so this is a good move from ABTA. The question is whether the association can raise its consumer profile sufficiently to drive traffic to the resource.

There's also some iffy usability under the 'Find a Holiday' menu item - this ought to take you directly to a search form, but brings up two lines of text that direct you elsewhere.

The new site also features prominent offers on the homepage, and a nice events page with a calendar widget.

Nathan Midgley, web producer

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Nathan Midgley
Web producer
Travel Weekly

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