Travel Weekly Blog

We've received an uplifting email from Cheryl, assistant manager at Travelcare in Billingham.

Her client, whose children are currently taking exams, was left in the lurch when their departure time was changed. So Cheryl called operator Balkan Holidays to request that they be moved to an alternative flight.

The response? Yes, no problem. And free of charge to both agent and customer, despite the higher price of the alternative flight. Aside: Now picture a consumer trying to make similar changes to a direct-booked DIY holiday.

I was gobsmacked, usually if flight times change operators do not let customers change free of charge as they state in the booking conditions that they are not guaranteed anyway. And have you ever heard of an operator not charging the extra holiday cost to the customer?

So all we would like to say is well done Balkan! It's nice to know that there are some operators out there still that will do their best to help us agents and their customers.

Hello repeat business. As Diane writes below, service with a smile makes us all happy - if you come across an exceptional instance of it, drop us an email and we'll give it a mention.