Travel Weekly Blog

After my last two rants (here and here) I think I'd better say something positive! There are some companies that are a pleasure to deal with - ones that know their products aren't run-of-the-mill, that know their prices aren't easy to get exactly right and that are happy to do the job they are paid for.

Like Keycamp for instance. They go through the prices, make suggestions etc - I'm sure they have a smile on their face. Virgin is another one I like dealing with. Not always easy to get through to, but in general when you do they are happy to help. I can't stand talking to grumpy people - what the hell are they doing in the job if they don't like talking to people?

And those companies that actually help when a mistake has been made. A few years ago a girl called Rachel at the consolidator I spoke about recently made a slight mistake on a round-the-world quote. Rather than wash her hands of it, she told her supervisor and the three of us came up with a solution that suited all of us AND didn't upset the client.

Two years on and we still give 95% of our Oz & Nz business to the consolidator and Rachel. Not only does she seem to enjoy her work, she is efficient too. In the last week she has secured a booking for nearly £8,000 to Oz and another for £10,000 to NZ. The moral of the story? Service with a smile makes us all happy!

Diane Coleman, Tickets Travel