You know I don't mind paying full price for a holiday and I never EXPECT to get a concession especially in peak season (although Cosmos give agents 20% even in August!).
But I do hate to think that a member of the public has got a holiday cheaper than me.
Perhaps I'm expecting too much but as an agent you'll come back and, all being well of course, promote that particular travel company for free!
A small concession or reduction goes a long way. I remember booking my honeymoon nearly 20 years ago with Paris Travel Service on the Orient Express - they gave me 25% and I never forgot it. They were always my first choice for Paris.
So all you tour operators out there: a little goes a long way and lasts a long time!!!!
I recently took my kids to Lapland. The tour operator who we will call AcrossSnow didn't give us a concession. Okay, I thought, its peak season, not much availability (and no I couldn't go with Cosmos as they didn't have the dates I wanted But they WOULD have given a concession!).
But it really bugged me to hear that of most of the group, we appeared to have paid the most.
Meanwhile, back in September I was the lucky winner of two tickets to Australia with a well known consolidator and a well known middle eastern airline.
I held off telling the kids – as I thought I'd wait to hear what the restrictions were. I knew I wouldn't be able to travel peak season, Dec, Easter etc but it was via Dubai and going to Oz, so surely August would be fine?
Anyway, they were very excited when I told them. I had to go back to the shop and open up so they could get some brochures and begin planning their dream trip.
All running smoothly until the consolidator told us the airline don't allow any school holiday travel. The kids’ dreams were shattered, so I if I could pay a supplement.
Three months later (and I now only have nine months to use them) and the consolidator is STILL waiting for a reply from the airline!!!!
In the meantime two staff here booked their holidays and I no longer have more than two weeks to go anywhere!!
So now I've asked if I can give them to someone else. I wonder how long this response will take…
So, anyone out there fancy a trip to Oz? Don't hold your breath, though, as if it takes them another three months to let me know there'll be barely anytime to use them as it'll be Easter, then Half Term, then the private school hols, and then its Scotland school hols, then its August and UK hols – and then they expire!!
It's great being a travel agent!!!
Diane Coleman, Tickets Travel
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