Maidenhead-based long-haul specialist Skies The Limit has gone out of business, the CAA has confirmed.
The firm, which traded under the names STL Holidays and sold through appointed agent Elegant Travel and Tours cased trading with immediate effect.
A member of the Travel Trust Association, the firm promoted itself as a tailor made specialist.
The website states: “Our highly dedicated team of consultants have accumulated many years of experience in the holidays and travel industry, and are waiting to share with you their personal knowledge of some of the finest resorts and destinations worldwide.
“Elegant Travel and Tours are driven by a great team of travel professionals qualified to tailor make the ultimate holiday experience for you and committed to provide you with excellent service.”
The CAA has issued advice for customers overseas and says it is in discussions with accommodation providers to guarantee no changes to the accommodation portion of the trip for Skies The Limit Ltd’s consumers.
The CAA advised “consumers may be required to pay again for accommodation, or other elements purchased as part of the Atol protected trip. Consumers who are requested to repay should call the phone number on their Atol certificate or email firstname.lastname@example.org providing full booking details.
“Consumers who are required to repay, should ensure that they retain a clear receipt showing, the method of payment; which will be required in order to submit a claim for reimbursement.”
Consumers due to travel who have booked a package directly and were issued with an Atol Certificate and confirmation which states ‘Package sale’, were advised to check with the Airline that they have a valid ticket.
“The other services have not been paid to local suppliers and you will be required to re-arrange and pay for these services again,” added the CAA. “To avoid any issues in resort, consumers still wishing to travel should confirm all the elements of their booking and agree terms of payment for these in advance of travel with the suppliers.
“Consumers who decide to travel can make a claim under Atol for the costs they incur in replacing the pre-booked elements of their holiday. The replacement items must either match their original booking or be of exactly the same standard, board basis, room type, tour etc, as their original. The consumer’s claim in any event cannot exceed the cost of their entire holiday (including flights).”
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