Virgin Atlantic confirms successful IT upgrade

Virgin Atlantic confirms successful IT upgrade

Virgin Atlantic confirmed the successful implementation of an upgrade of its IT system over the weekend.

The work aims to further improve the airline’s travel experience for passengers, providing them with more choice and better service.

This involved a period when the carrier’s website was briefly offline for check-in and bookings.

However, there was no impact to the flying programme over the weekend.

An initial period of adjustment is expected following the upgrade.

“Early indications are that the new system is working well for customers, the airline said.

The implementation is claimed to represent a “step change” in Virgin Atlantic’s technology portfolio.

The suite of systems has been built on Delta’s PSS technology platform and was selected by Virgin Atlantic following a tender and evaluation process. 

It aims to cement the Virgin Atlantic-Delta joint venture “as the most customer-focused transatlantic airline partnership, ensuring seamless experiences for customers”.

Virgin Atlantic technology senior vice president Don Langford said: “I’m thrilled that we have been able to successfully transition to our new system.

“Many of our people from across our business, and at our partner Delta Air Lines, have worked hard to ensure that we could deliver a smooth transition for our customers with no impact to our flying programme.

“There is still a lot of work ahead of us, but things are progressing well as we embed our new system and we look forward to the benefits that it brings to our overall customer experience.”

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