Mystery shopper: A luxury holiday to the Maldives

Mystery shopper: A luxury holiday to the Maldives

Location:Liverpool, Merseyside
Wanted: A couple want a romantic holiday to the Maldives to celebrate their wedding anniversary. They have never had a luxury holiday before and would like to go in June for up to 14 days.
Budget: £5,000

Trailfinders
36 Whitechapel
99%

The exterior was in good order and the interior was spotless with employees looking smart and well presented. I was acknowledged straight away and the agent was extremely friendly and patient and he seemed to enjoy assisting me. He recommended 13 nights at the Adaaran Select Meedhupparu resort for £4,787 departing Manchester on June 2 and flying with Turkish Airlines via Istanbul. The agent asked detailed questions and I was impressed by the his knowledge. I was offered upgraded accommodation and boat or sea plane transfers. The service was outstanding and the agent’s attention to detail was exceptional. I was treated as a highly valued customer.

Kuoni
10 Peter’s Lane
96%

The service was excellent and I was greeted as soon as I entered the shop. The agent quoted £5,086 for 11 nights at Kuramathi island resort departing Manchester on June 12 flying Emirates via Dubai. The price included a speedboat transfer and was slightly over my budget. The agent was highly professional and asked thorough questions about my holiday needs. I was not offered any upgrades.

Thomas Cook
75 church st
58%

The agent was friendly and polite but I got the impression they were keen to complete my enquiry as quickly as possible. The recommendation was for 14 nights’ all-inclusive at the Cinnamon Dhonveli Maldives resort departing Manchester on June 2. The name of the airline was not given. My holiday needs were fulfilled, but at £5,368, it was over my budget. No attempts were made to upgrade or add extras to my holiday.


Winning agent

Ian Mclean, travel consultant

"I am so surprised to be the winner, it is great. I have been here since February after a career change and I love tailoring holidays to each individual customer."


Verdict

The agent ticked all the boxes. He asked thorough questions and found a holiday slightly under budget but then offered upgrade options.

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