The new river cruise arm of Crystal Cruises is delaying plans to deploy two new vessels on rivers in France.
Instead Crystal River Cruises is to increase its presence on the Danube, Main and Rhine, deploying four of its planned new build ‘river yachts’ in the region in 2017 and 2018.
The shift in focus means redesigning and enlarging the company’s two Paris-class river vessels – Crystal Debussy and Crystal Ravel – as Rhine-class boats, and redeploying them east in 2018.
Previously, Crystal Debussy and Crystal Ravel were to travel along the Seine, Rhone and Dordogne rivers in France from June and August 2017 respectively.
No mention was made of recent terrorist incidents in France and the extension of the country’s state of emergency for six months following the deadly truck attack in Nice earlier in July.
The luxury line, which draws a large proportion of passengers from the US, said the change away from France was based on passenger feedback “lauding the itineraries planned in Germany, Austria, Belgium, Amsterdam and Holland”.
As a result, “the company has elected to delay its entrance into the French river cruise market, choosing instead to prioritise its offerings in the German/Austrian region in order to meet travellers’ demand for those experiences”.
Chief executive and president Edie Rodriguez said: “Unlike an ocean-going ship that can accommodate a change in itinerary with short notice, a river ship operates within more confined parameters and is unable to re-route easily.
“We are listening carefully to what travellers are telling us and have concluded that the best way to anticipate, meet and surpass their expectations is by making this move earlier rather than later.”
The line is offering a series of compensation packages to people who have booked 2017 voyages on Crystal Debussy and Crystal Ravel including on board credits and future cruise credits worth up to $1,000.
No details were given of how many bookings the line has received for the sailings in France.
The new design places the vessels as part of the line’s 106-passenger Rhine-class series currently comprising Crystal Bach and Crystal Mahler, which are due to enter service June 18 and August 29, 2017 respectively.
Crystal Debussy and Crystal Ravel are now due for maiden voyages in April 2018 and May 2018 respectively with detailed itineraries to be announced shortly, the company said.
They will be increased in size from 110 metres to 135 metres, the maximum size permissible on the Rhine, Main and Danube. The increased length allows for the addition of a swimming pool with a sliding glass roof and more large suites.
The move follows the recent launch of the line’s first luxury river cruiser, Crystal Mozart.
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