The chief executive of Carnival Corporation has backed his UK team to develop relations with the trade, but urged agents to speak out if they were unhappy with the cruise giant’s strategy.
Speaking at the 10th annual Clia conference in Southampton, Arnold Donald said he had “every confidence” in the Carnival UK team, who he said would “talk to the trade, listen and learn”.
His comments came after Carnival UK’s vice president for sales Alex White vowed to have “agents at the heart” of the P&O Cruises and Cunard business in the future, following a mixed history with the trade which included a swathe of commission cuts in 2011.
Donald said: “We have increased our team by 30% under the leadership of Alex White, we have our Cunard and P&O Cruises Partnership Team that we’ve implemented and we have our training academy which we are refining and revamping.
“You (the trade) told us that we were on the right track and we absolutely want to keep listening and figuring out how we can continue enhancing.
“I have every confidence in David Noyes, who leads Carnival UK, and Alex and his expanded team to make sure we have enough people contact (with the trade) and make sure we’re talking to you and listening and learning so we can deliver what you need to build your business and in turn build our business and I think we’re on the track.
“You tell us, and if we’re not we’ll correct it and make sure we get on the right track.”
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